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I am so confused if you care about this so it doesn't happen again or not. Filing a lawsuit and winning tons of money won't make people change or decide to treat people differently. It is people's own personal preference with respect to how they want to treat people.
Also, not sure what you mean by the manager wasn't trained properly. If she doesn't know right from wrong then that is sad. That is like saying: I need to train this cashier to take money from a customer when they buy coffee because the customer is receiving a product and we need money in exchange for that product. It is just common sense.
I never had anyone teach me to raise my hands when being stopped by a cop or to NOT act belligerent when a cop stops me. But sadly, some parents actually have to teach their kids that. In all honesty, that is common sense. No one should act up when being stopped by a cop and if one does then they are clearly looking for trouble.
A lot of this is common sense and a manual or book can't teach that. If there was a book, it would be titled: DON'T DO DUMB THINGS.
I am sure their parents are embarrassed they went on live TV dressed like that.
Sure it will change the way people behave. Negative personal consequences always do.
The manager does not really care about her customers or who goes into Starbucks. She only cares about her pay check. Had she known she was going to get fired she wouldn’t have done this.
They probably already paid those guys off. They probably paid the employee off too. The training is damage control. It isn't going to reduce litigation risk, but it may disrupt business risk. I don't think this will put Starbucks out of business either. It's not like they accidentally poisoned customers to death.
Yes by now they settled with those two men. The employee has been silent, so they likely settled off with her and had her sign a NDA.
Maybe, but with many people feeling the same, with respect to both the actual incident and the management action, a certain sentiment forms that can have negative impact. Reputational risk is difficult to calculate.
a message has gone viral over on facebook about what i posted which from the comments has loads no longer wanting to buy from them .they were unaware of the police issue prior
a message has gone viral over on facebook about what i posted which from the comments has loads no longer wanting to buy from them .they were unaware of the police issue prior
Loads of people claimed they were going to not drink orange juice after the Trayvon Martin incident. And guess what? The citrus industry is still here! People are FOS.
Starbucks will not go out of business because of this. In a few weeks no one will even be talking about this.
Loads of people claimed they were going to not drink orange juice after the Trayvon Martin incident. And guess what? The citrus industry is still here! People are FOS.
Starbucks will not go out of business because of this. In a few weeks no one will even be talking about this.
Why would that be? Didn't he buy an Arizona? And wasn't the controversy of George Zimmerman rather than the type of drink he bought?
I am so confused if you care about this so it doesn't happen again or not. Filing a lawsuit and winning tons of money won't make people change or decide to treat people differently. It is people's own personal preference with respect to how they want to treat people.
Also, not sure what you mean by the manager wasn't trained properly. If she doesn't know right from wrong then that is sad. That is like saying: I need to train this cashier to take money from a customer when they buy coffee because the customer is receiving a product and we need money in exchange for that product. It is just common sense.
I never had anyone teach me to raise my hands when being stopped by a cop or to NOT act belligerent when a cop stops me. But sadly, some parents actually have to teach their kids that. In all honesty, that is common sense. No one should act up when being stopped by a cop and if one does then they are clearly looking for trouble.
A lot of this is common sense and a manual or book can't teach that. If there was a book, it would be titled: DON'T DO DUMB THINGS.
I am sure their parents are embarrassed they went on live TV dressed like that.
Those men collected more than their parents make in a year, and probably in several years. Their parents are proud of them.....................
Loads of people claimed they were going to not drink orange juice after the Trayvon Martin incident. And guess what? The citrus industry is still here! People are FOS.
Starbucks will not go out of business because of this. In a few weeks no one will even be talking about this.
i don't care if everyone still buys from them , i won't and that is all that matters to me .
i don't care if everyone still buys from them , i won't and that is all that matters to me .
Not even sure why it matters to you. I doubt you were a Starbucks customer before this, and you're certainly not their core demographic.
It's like me saying I don't go to McDonalds. I don't, but big deal. McDonalds does just fine without my business, Starbucks does just fine without yours. The world does not revolve around what one person likes or doesn't like.
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