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Old 01-02-2024, 07:09 AM
 
2,322 posts, read 2,173,486 times
Reputation: 563

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It is my parents' SNAP case.

Access HRA website shows "Your SNAP Recertification is due" last month, all documents were submitted via mobile app by mid December. Based on website information Step 3 -- "Call to complete your interview between 1/1/2024-2/29/2024".

But every time when calling the number, the system voice replies "You case is active, no recertificate is due, you may hang up the call", something like that. It does not go to any live person to complete interview.

How does SNAP recertification work?

Thanks.
Attached Thumbnails
SNAP recertification question-screenshot-2024-01-02-085432.jpg  
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Old 01-02-2024, 10:25 AM
 
Location: Harlem, NY
7,906 posts, read 7,882,405 times
Reputation: 4152
Quote:
Originally Posted by Baike View Post
It is my parents' SNAP case.

Access HRA website shows "Your SNAP Recertification is due" last month, all documents were submitted via mobile app by mid December. Based on website information Step 3 -- "Call to complete your interview between 1/1/2024-2/29/2024".

But every time when calling the number, the system voice replies "You case is active, no recertificate is due, you may hang up the call", something like that. It does not go to any live person to complete interview.

How does SNAP recertification work?

Thanks.
contact your caseworker. hello? happy new year
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Old 01-02-2024, 10:27 AM
 
2,322 posts, read 2,173,486 times
Reputation: 563
Quote:
Originally Posted by HellUpInHarlem View Post
contact your caseworker.. hello?
happy new year
No caseworker, all were done online (self service). It used to get to live person when calling the number, that is why SNAP recertification was done two years ago.
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Old 01-02-2024, 10:37 AM
 
Location: Harlem, NY
7,906 posts, read 7,882,405 times
Reputation: 4152
Quote:
Originally Posted by Baike View Post
No caseworker, all were done online (self service). It used to get to live person when calling the number, that is why SNAP recertification was done two years ago.
there's a caseworker. all your benefits stem from the center u get your snap from. go to the center, and find your caseworker.
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Old 01-02-2024, 10:41 AM
 
2,322 posts, read 2,173,486 times
Reputation: 563
Quote:
Originally Posted by HellUpInHarlem View Post
there's a caseworker. all your benefits stem from the center u get your snap from. go to the center, and find your caseworker.
Not the answer I am looking for, I want it done via online/phone call. It used to get everything done online/phone call.

Not everyone has time to go to center, my parents are old to go there alone.
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Old 01-02-2024, 05:28 PM
 
3,861 posts, read 3,150,696 times
Reputation: 4237
If you have the app, check all side bar options. Emails are sent to this app, as well as payments. Also remember, and anonymous calls during this period...
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