Quote:
Originally Posted by bradykp
awesome. i'm done with Sony anyways because of their horrific handling of customer services issues with a home-theater-in-a-box I had. will never give them another penny.
|
Same here. I purchased a Sony Bravia flat screen 2 yrs ago. The TV started screwing up and I did some research online. I found out that Sony was aware of the problem and after much backlash offered to fix the TV's. It is neatly hidden on their website. I only found out about it because of forums like this. I called Sony and they said they were covering the 46 in. but not the 40, even though it was the exact same tv.
I called a repair place in my area and the guy told me that my tv was in fact built with a defective screen. A 2,000 dollar repair! Obviously not worth getting fixed. He suggested I call Sony again because he knows the 40 in. tv's are bad. Sony finally offered me a deal, well they seem to think so. At first the CS rep made it sound like Sony was going to give me a voucher of 480 dollars to go buy a new tv. What it was actually is they would sell me a new tv for a discounted price of 480 dollars. I was confused at first because I paid 2500 for the tv and Sony claimed they were deeply discounting a new tv of the same value of my current one. All for the bargain basement price of 480 bucks. I said I would think about it. I researched the model number and found many stores selling the tv between 500-580 bucks!
So basically Sony was offering me a deal where I would buy another tv from them for retail.
What a bunch of sheet.