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Old 06-08-2017, 02:02 AM
 
Location: San Bernardino, CA
242 posts, read 317,806 times
Reputation: 175

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These past two weeks my sisters bank accounts have been charged by some company called Instrumart (Total Temperature Instrumentation inc) from South Burlington, Vermont.
They charged more than $3000.00 which caused overdraft fees. 😡😠😬

Bank of America changed her debit card, but it looks like its the bank account numbers they have access to.



She checked her DMV record & that is all accurate. She has also ordered her credit reports.


She will change her bank account information. What can be done if this continues to happen?

Contact the company? but, what if they want information? She isnt a customer or has any relation to that company. What if they harrass her saying that she owez them money?
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Old 06-08-2017, 05:58 AM
 
272 posts, read 216,689 times
Reputation: 219
Has she tried to contact Instrumart? Checking their BBB file they have an A+ rating and have been in business for almost 30 years. Perhaps it was just a clerical error that they can help correct.


https://www.bbb.org/boston/business-...gton-vt-100089


BBB File Opened: 03/09/2007
Customer Complaints: 0
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Old 06-08-2017, 06:23 AM
 
9,860 posts, read 7,736,569 times
Reputation: 24557
Yes, call them. If it's not an error, maybe there's a larger scam going on that is using this company's name.

But was it from charges to her debit card? What do you mean they have her account number? Every time you write a check, companies see your account number. Are they doing some sort of withdrawal using the account number?

Let us know what you find out.
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Old 06-08-2017, 10:57 AM
 
Location: Florida
6,627 posts, read 7,344,486 times
Reputation: 8186
She should notify the bank that the charges are fraudulent. Phone call now to their fraud department. Follow up with a letter. Ask then the address to send letter too. Then do the same with the local police department.

This could be a mistake so she should say she has no dealings with the company and the charge is incorrect. I would not accuse them of Fraud.

I would also send a letter to the billing company and ask them to remove the charge and give her a copy of the order form and shipping documents etc that they used.
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Old 06-09-2017, 08:16 AM
 
4,286 posts, read 4,762,355 times
Reputation: 9640
Someone also could have stolen her identity.
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Old 06-09-2017, 09:10 AM
 
5,444 posts, read 6,994,146 times
Reputation: 15147
How do you even know it is the company's fault? Someone could have bought something from them and used your sister's bank information. Basically, they paid with an e-check.
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Old 06-11-2017, 07:23 AM
 
Location: Wonderland
67,650 posts, read 60,925,505 times
Reputation: 101083
Quote:
Originally Posted by jfsoto1988 View Post
These past two weeks my sisters bank accounts have been charged by some company called Instrumart (Total Temperature Instrumentation inc) from South Burlington, Vermont.
They charged more than $3000.00 which caused overdraft fees. 😡😠😬

Bank of America changed her debit card, but it looks like its the bank account numbers they have access to.



She checked her DMV record & that is all accurate. She has also ordered her credit reports.


She will change her bank account information. What can be done if this continues to happen?

Contact the company? but, what if they want information? She isnt a customer or has any relation to that company. What if they harrass her saying that she owez them money?
She needs to file an affidavit with the bank. She will probably get a refund of these charges if they are fraudulent.
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Old 06-11-2017, 07:27 AM
 
Location: Riverside Ca
22,146 posts, read 33,537,436 times
Reputation: 35437
Sounds more like someone hot a hold of her info and charged her bank account. Call the bank and the company and inform them of the fraud.
I had a guy get a hold of my ATM card. Was charging stuff at 7-11. Bank took care of the charges and changed my ATM/account info
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