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Old 06-08-2017, 03:02 AM
 
Location: San Bernardino, CA
208 posts, read 144,498 times
Reputation: 156

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These past two weeks my sisters bank accounts have been charged by some company called Instrumart (Total Temperature Instrumentation inc) from South Burlington, Vermont.
They charged more than $3000.00 which caused overdraft fees. 😡😠😬

Bank of America changed her debit card, but it looks like its the bank account numbers they have access to.



She checked her DMV record & that is all accurate. She has also ordered her credit reports.


She will change her bank account information. What can be done if this continues to happen?

Contact the company? but, what if they want information? She isnt a customer or has any relation to that company. What if they harrass her saying that she owez them money?
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Old 06-08-2017, 06:58 AM
 
271 posts, read 158,477 times
Reputation: 219
Has she tried to contact Instrumart? Checking their BBB file they have an A+ rating and have been in business for almost 30 years. Perhaps it was just a clerical error that they can help correct.


https://www.bbb.org/boston/business-...gton-vt-100089


BBB File Opened: 03/09/2007
Customer Complaints: 0
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Old 06-08-2017, 07:23 AM
 
4,581 posts, read 3,086,010 times
Reputation: 9136
Yes, call them. If it's not an error, maybe there's a larger scam going on that is using this company's name.

But was it from charges to her debit card? What do you mean they have her account number? Every time you write a check, companies see your account number. Are they doing some sort of withdrawal using the account number?

Let us know what you find out.
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Old 06-08-2017, 11:57 AM
 
Location: Florida
4,736 posts, read 4,066,275 times
Reputation: 4696
She should notify the bank that the charges are fraudulent. Phone call now to their fraud department. Follow up with a letter. Ask then the address to send letter too. Then do the same with the local police department.

This could be a mistake so she should say she has no dealings with the company and the charge is incorrect. I would not accuse them of Fraud.

I would also send a letter to the billing company and ask them to remove the charge and give her a copy of the order form and shipping documents etc that they used.
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Old 06-09-2017, 09:16 AM
 
4,287 posts, read 2,938,075 times
Reputation: 9534
Someone also could have stolen her identity.
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Old 06-09-2017, 10:10 AM
 
5,444 posts, read 5,081,926 times
Reputation: 15054
How do you even know it is the company's fault? Someone could have bought something from them and used your sister's bank information. Basically, they paid with an e-check.
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Old 06-11-2017, 08:23 AM
 
Location: Wonderland
48,075 posts, read 38,623,266 times
Reputation: 68788
Quote:
Originally Posted by jfsoto1988 View Post
These past two weeks my sisters bank accounts have been charged by some company called Instrumart (Total Temperature Instrumentation inc) from South Burlington, Vermont.
They charged more than $3000.00 which caused overdraft fees. 😡😠😬

Bank of America changed her debit card, but it looks like its the bank account numbers they have access to.



She checked her DMV record & that is all accurate. She has also ordered her credit reports.


She will change her bank account information. What can be done if this continues to happen?

Contact the company? but, what if they want information? She isnt a customer or has any relation to that company. What if they harrass her saying that she owez them money?
She needs to file an affidavit with the bank. She will probably get a refund of these charges if they are fraudulent.
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Old 06-11-2017, 08:27 AM
 
19,697 posts, read 21,794,714 times
Reputation: 29588
Sounds more like someone hot a hold of her info and charged her bank account. Call the bank and the company and inform them of the fraud.
I had a guy get a hold of my ATM card. Was charging stuff at 7-11. Bank took care of the charges and changed my ATM/account info
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