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The NHS is failing to make effective use of simple technology now commonly used by its patients, such as the internet and email.
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Vendors are not keen to sell into the NHS because the procurement process is so convoluted - this limits communication between technology companies and the NHS.
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One could argue that this is in the UK, and things in the US would work differently. If one were to take that position, then they would also negate the argument that one need only look at Europe to see how UHC can be a success.
Can't have it both ways.
NHS needs to catch up on technology • The Register