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I have been a customer of Fairway Home Detailing for a good while now, for their power washing services every year. Now, this is a company that people all across the Triangle have recommended for house cleaning and have very good reviews. Now, they are moving to a "Member's Only" program which costs $2999 a year, and it has caused quite a storm of opposition. The owner said this is a "new wave" of house maintenance and we can call them for "anything"
Did anyone else use Fairway for house cleaning? Their Member's only program for 3k includes the following for an UNLIMITED amount. (I copied and pasted this so hopefully the format is okay.
House washing
Window cleaning
Deck washing
Gutter cleaning
Driveway, paver, & patio washing
Roof washing
Light fixture cleaning & bulb changing
Outdoor furniture washing
Miscellaneous pressure washing
Carpet cleaning & protecting
Tile floor & grout cleaning & sealing
Upholstery cleaning
Granite counter cleaning & sealing
Smoke detector battery changeouts
2 yearly interior & exterior home inspections
4 hours of repair from our professional handymen
>>The problem here is, this is VERY expensive at $3000 a year. (They say it's a $4900 value). Are they really going to come an unlimited time every time I call them? Are their handymen any good? Are their carpet cleaning and tile cleaning any good? Are they better than the companies that only focus on carpet cleaning like Zerorez, Stanley, Green Zone, etc? Are they just trying to get more money from customers in a very tough and competitive environment?
I'm posting this because I am being forced to doing the Member's only program. They are only doing that now. I really liked Fairway Home Detailing but this seems suspicious.
Wow! $3k seems like A LOT to spend on those items per year. Do people really get carpet, tile/grout, and granite cleaned every year? Just curious, how much have you been spending with them per year in the past?
Last edited by dedratermi; 04-01-2017 at 11:27 AM..
This program seems geared towards those homeowners who want to contract with one company and have them take care of everything. It's actually a pretty good idea and they should also include packages with maid/laundry service as well.
Personally I wouldn't touch a program like that with a 10 ft pole as I have plenty of time on my hands (very fortunate) and the few hours a year I spend pressure washing my house and driveway isn't worth $3k and as an adult I have (finally) figured out how to change light bulbs myself.
I used CPC Carpet Cleaning in the past. They are more expensive than others but I found one of their techs (Mark I believe) to be absolutely amazing with protecting the walls from dings with the hose and they use a Rotovac head which cleans extremely well compared to the standard run of the mill carpet cleaning companies.
I have been a customer of Fairway Home Detailing for a good while now, for their power washing services every year. Now, this is a company that people all across the Triangle have recommended for house cleaning and have very good reviews. Now, they are moving to a "Member's Only" program which costs $2999 a year, and it has caused quite a storm of opposition. The owner said this is a "new wave" of house maintenance and we can call them for "anything"
Did anyone else use Fairway for house cleaning? Their Member's only program for 3k includes the following for an UNLIMITED amount. (I copied and pasted this so hopefully the format is okay.
House washing
Window cleaning
Deck washing
Gutter cleaning
Driveway, paver, & patio washing
Roof washing
Light fixture cleaning & bulb changing
Outdoor furniture washing
Miscellaneous pressure washing
Carpet cleaning & protecting
Tile floor & grout cleaning & sealing
Upholstery cleaning
Granite counter cleaning & sealing
Smoke detector battery changeouts
2 yearly interior & exterior home inspections
4 hours of repair from our professional handymen
>>The problem here is, this is VERY expensive at $3000 a year. (They say it's a $4900 value). Are they really going to come an unlimited time every time I call them? Are their handymen any good? Are their carpet cleaning and tile cleaning any good? Are they better than the companies that only focus on carpet cleaning like Zerorez, Stanley, Green Zone, etc? Are they just trying to get more money from customers in a very tough and competitive environment?
I'm posting this because I am being forced to doing the Member's only program. They are only doing that now. I really liked Fairway Home Detailing but this seems suspicious.
The only way a cost of $3000 per year per member even begins to make sense is maybe if the member owns 5 homes.
Does anyone currently pay $250 per MONTH for pressure washing? How often does a home need to be pressure washed or gutters cleaned? Most of the individual items on that list are simply a component of pressure washing and need to be done maybe once every couple of years at a cost of $200-400? (just guessing). They've just itemized each one separately to give the impression you're getting a long list of unlimited service. What they've tried to do is obvious by the fact they list almost every possible pressure washing possibility, then add "miscellaneous pressure washing" as an additional benefit! Gutter cleaning probably averages $85 maybe twice a year for most homes.
How many pressure washers does it take to change a light bulb? LEDs can last for decades before needing changing. Spend a few dollars on a bottle of granite cleaner and sealer, 5 minutes of your time and be done with it. Buy a steam cleaner if your carpets really need to be cleaned that often.
I hope you and every other former customer send them a nasty note for trying to sell pressure wash insurance for 3 grand a year, and insulting their intelligence by saying its a 5 grand value.
Are you seriously going to do all of that every year in/to your home? This seems geared towards wealthy seniors who want to have someone at their beck and call to do stuff they aren't able to do. My parents have someone come in do some stuff they just can't manage anymore. But I can tell you no way in hell would they pay that freight, even though they could. They have to make a profit on this program, and this company knows darn well what the dollar amount to charge for that is. They also need to get enough suckers I mean member to sign up for it. You can bet if they don't - the price goes up.
PS You aren't being forced to do anything. There are plenty of other companies around that can do that just as well.
I wouldn't rake a business over the coals as you people have for such an offer.
If they are truly awesome, and constantly booked for power-washing and whatever else they currently do, here's a way to get preferred treatment.
Depending upon the size of your home, it could be of value, for the preferred treatment from a company you trust (to the extent you don't have to be home to supervise them) and provides good service.
So if the amount they seek to charge exceeds their value to you, then find another source and move along. But nobody is "forced to" use them, and why would you choose to disparage them just based on price?
I wouldn't rake a business over the coals as you people have for such an offer.
If they are truly awesome, and constantly booked for power-washing and whatever else they currently do, here's a way to get preferred treatment.
Depending upon the size of your home, it could be of value, for the preferred treatment from a company you trust (to the extent you don't have to be home to supervise them) and provides good service.
So if the amount they seek to charge exceeds their value to you, then find another source and move along. But nobody is "forced to" use them, and why would you choose to disparage them just based on price?
Well because there is such a thing as charging a premium price for premium service, then there is highway robbery, and this smells of the latter.
As far as why not just quietly find another source? Well because many folks are tired of seeing good companies succumb to the trend of these unnecessary "service plans", and just get fed up whenever we see it happen. Whatever happened to an honest days work for an honest days pay?
What this company is doing is basically providing a $3,000 insurance policy against needing emergency pressure washing services, grout cleaning or light bulb changing. They don't even provide a guarantee to be on the spot within the hour if you should find some mildew on your yard gnomes, and find yourself gasping in horror and need some help.
So, by discussing it here, we stand a chance that someone will paste the link to this thread into their online form, and maybe we can save them before it's too late.
Many businesses switch to this "pay up front" model in order to pack their pockets right before they shutter the business, or sell it to a new owner that basically makes it a new corporation without honoring the debts of the prior owner. So it smells of scam on multiple levels.
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Gutter cleaning probably averages $85 maybe twice a year for most homes.
