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Old 11-26-2023, 06:30 PM
 
55 posts, read 88,564 times
Reputation: 21

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Greetings everyone,

I'm facing another inverter issue with my Kitchenaid microwave, marking the fourth occurrence in the last 6.5 years. Although I've relied on the Kitchenaid authorized service company for the initial three instances, it appears they haven't effectively resolved the problem. Additionally, their service quality and attitude leave much to be desired, as echoed by other customers on Google and Yelp...(There was even an incident where a technician dropped a plier on the wooden floor, leaving a big dent right in front of me, and he acted as if nothing happened)

Anyway, I'm now seeking recommendations for an appliance service in the Cary/Apex area that specializes in Kitchenaid microwaves. Your suggestions would be greatly appreciated!
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Old 11-26-2023, 06:53 PM
 
Location: Was Midvalley Oregon; Now Eastside Seattle area
13,079 posts, read 7,554,563 times
Reputation: 9824
You gotta understand the manufacturing of stuff.
For stuff that has a lot of components (pieces), each component must be accumulated until all the pieces are ready to be assembled into subassemblies and then to the finished product.
For each component and assembly process, there is a reliability factor. So that if one item has a relatively low reliability, the product will probably fail at that component....Resulting in a product "Recall," warranty issue, poor quality reputation, or just "worn out."

Get another brand. But a brand doesn't guarantee better since MW manufacturing is very mature and performed in just a few places (assumption).
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Old 11-26-2023, 07:28 PM
 
4,178 posts, read 4,893,088 times
Reputation: 3965
Quote:
Originally Posted by hoplim View Post
Greetings everyone,

I'm facing another inverter issue with my Kitchenaid microwave, marking the fourth occurrence in the last 6.5 years. Although I've relied on the Kitchenaid authorized service company for the initial three instances, it appears they haven't effectively resolved the problem. Additionally, their service quality and attitude leave much to be desired, as echoed by other customers on Google and Yelp...(There was even an incident where a technician dropped a plier on the wooden floor, leaving a big dent right in front of me, and he acted as if nothing happened)

Anyway, I'm now seeking recommendations for an appliance service in the Cary/Apex area that specializes in Kitchenaid microwaves. Your suggestions would be greatly appreciated!

In general appliances just aren't built to last these days like they used to be. Some models are prone to failure due to bad design or poor quality parts that only last for a few years. If your microwave is 6.5 years old then it's out of warranty so you would be better off investing in a new microwave instead of throwing more money at repairs only to have it break again. But if you really want to get it repaired then call Garner Appliance & Mattress.
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Old 11-27-2023, 06:39 AM
 
Location: Boston, MA
5,349 posts, read 3,231,902 times
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Just my two cents but if it's out of warranty I would imagine you're going to spend about the same amount of money to repair versus just buying a new microwave.

Any reason you have to stick with this particular one? Just curious.
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Old 11-27-2023, 07:10 AM
 
Location: Raleigh, NC
4,572 posts, read 3,775,376 times
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Mr. Appliance of Cary has repaired our Kitchenaid microwave (it's that microwave/oven combo) and also did a great job for others around the area. I would call them to see if it's repairable.
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Old 11-27-2023, 07:46 AM
 
Location: Raleigh, NC
19,449 posts, read 27,893,581 times
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Quote:
Originally Posted by Universe93B View Post
Mr. Appliance of Cary has repaired our Kitchenaid microwave (it's that microwave/oven combo) and also did a great job for others around the area. I would call them to see if it's repairable.
We've also used Mr Appliance of Cary. When their technician made a mistake, they were honest and professional. I'd use them again.

That said, if I had a 6.5 yr old broken microwave, I'd probably be buying a new one online at A J Madison and calling Mr Appliance of Cary to install it.

(Note that my comments are about Mr Appliance OF CARY, not the other locations. It's a franchise operation.)
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Old 11-27-2023, 09:12 AM
 
4,268 posts, read 4,726,271 times
Reputation: 4089
Bite the bullet and replace it.
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Old 11-27-2023, 01:02 PM
 
Location: Cary, NC
43,359 posts, read 77,240,687 times
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Quote:
Originally Posted by wizard-xyzzy View Post
Bite the bullet and replace it.
Yep. With another brand!
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Old 11-28-2023, 05:57 AM
 
17,379 posts, read 22,137,311 times
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A. Who fixes a microwave 4 times?

B. What is your time worth?

C. Google microwave for sale = banner row shows $59-199 for prices
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Old 11-28-2023, 06:06 AM
 
Location: Cary, NC
43,359 posts, read 77,240,687 times
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Quote:
Originally Posted by City Guy997S View Post
A. Who fixes a microwave 4 times?

B. What is your time worth?

C. Google microwave for sale = banner row shows $59-199 for prices
Well, not if you are a KitchenAid fan.
Starting money is in the $500 range.
Runs up to as high as $2000+ for a built-in.

Me?
I have a microwave alcove in the cabinet and if my 9-year-old $79 microwave croaks, I can put another one in place in about 90 minutes, including the run to Lowes.
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