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Without our even asking about it, our agent had crossed it off herself & we all initialed it, She thinks it is dumb to do & phooey on her broker, ha. Sounded like their office declared mutiny on the fee.
Just another junk fee imo. They get away with it because buyers and sellers are willing to pay for it. You're lucky that they didn't ask you for the money upfront.. some agents do it here and it's non-refundable if the house doesn't sell.
Large companies have taken most of the business around here. The few diehards left behind just don't have the ability to compete. Mostly they're small one or two person operations that also handle insurance, notary and rentals to keep the doors open. That's here, your area may certainly be different.
Honestly though, the few survivors around here really don't seem to try. A lot are second and third generation folks who have money to survive from years when daddy and gramps had the towns tied up. There's no internet other than maybe a basic page that rarely gets updated, no ad budget, some don't even put signs on their listings. Always "key at listor" with the rule that you pick the key up during office hours and get it back before the office closes, no drop box. You wouldn't know what they had unless you physically stopped in the office between ten and five M thru F, forget weekends.
Those old ways to a lot of us are just prime examples of failure to service the customer.
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