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According to my lease agreement, I am entitled to free standard cable and I was receiving free standard cable when I was able to get it directly from my TV to the wall.
However, the cable company (Spectrum) now requires their customers to get cable from a digital receiver.
No problem I thought, but after hooking the box up, I discovered that I was only receiving basic cable not standard.
I called Spectrum and after a couple of futile attempts to get the problem resolved, I spoke was a CSR who told me she could unlock the service and she did.
But she also stated that there would be a $54 TV service charge but not to worry, I wouldn’t have to pay for it.
Well, I just received my bill and not only is the charge on there, there is another partial TV service charge and an increase of my internet bill.
So what was once a monthly internet only bill of $44.99 has increased to over $165.00 with the added TV service.
Needless to say, I will not pay.
So here’s the thing, I don’t think I should have to be bargaining and negotiating with the cable company.
This should be the apartment complexes’ problem to resolve.
They aren’t providing me with said service that is in the lease agreement.
Would this be considered non-compliance on the part of the landlord?
The only other option would be to take the lease agreement down to the local Spectrum office and show them the proof since calling Spectrum and talking to their incompetent CSR over the phone has done no good.
Have you talked to your apartment management? How did you find out the change was going to happen? Did your landlord tell you or the cable company? You have to figure out what steps you have to go through to remedy this situation.
...that the LL is not obliged to make up the difference when...
I bet there are a dozen other aspects that aren't specifically called out about changes.
It doesn't matter. Change still happens.
The LL would be happy to provide 'standard cable' (at the prior $10 cost) as it said in the lease.
The problem is that Spectrum no longer has it available and your LL is no longer your provider.
All that said... take them all to Court and see what you might get.
Maybe the LL will be held responsible for how Spectrum runs their business.
I bet there are a dozen other aspects that aren't specifically called out about changes.
It doesn't matter. Change still happens.
The LL would be happy to provide 'standard cable' (at the prior $10 cost) as it said in the lease.
The problem is that Spectrum no longer has it available and your LL is no longer your provider.
All that said... take them all to Court and see what you might get.
Maybe the LL will be held responsible for how Spectrum runs their business.
btw... when is your lease term up?
The lease is up in December.
I don't have the time or energy to take them to court.
Actually, I rarely watch television but my wife is home and she watches it.
I think the main problem is that the Spectrum reps over the phone think I'm BSing them about the standard cable and showing them the lease agreement in person might help. Might.
But the least the apartment complex should do it reiterate (and put it in the lease agreement) that tenants are to receive basic not standard cable.
If you have a separate internet bill, it sounds like the rep mixed things up (accidentally or on purpose) to get you on the hook for more stuff. You need to fight that battle with Spectrum.
If the lease requires the landlord to provide "Standard" cable and Spectrum changes what that is, it may mean that you are now only entitled to the "Basic" cable. Or, if they still offer "Standard", the apartment company may need to provide that, but you are responsible for the cost of the cable box (since that is a separate charge and they are still, in fact, paying for your "Standard" cable).
If you have a separate internet bill, it sounds like the rep mixed things up (accidentally or on purpose) to get you on the hook for more stuff. You need to fight that battle with Spectrum.
If the lease requires the landlord to provide "Standard" cable and Spectrum changes what that is, it may mean that you are now only entitled to the "Basic" cable. Or, if they still offer "Standard", the apartment company may need to provide that, but you are responsible for the cost of the cable box (since that is a separate charge and they are still, in fact, paying for your "Standard" cable).
There's been no changes from their channel lineup that I know of.
Basic is a handful of local/gov channels while standard offers about 60.
The problem started when the required digital receiver box came into play.
When I was running coaxial cable straight from the wall to the TV, I had standard cable.
I really don't need the box since I have a Roku and can watch cable thru the Spectrum app (a bit cumbersome though).
But that still doesn't solve the standard cable dilemma.
Last edited by lluvia; 09-20-2018 at 02:13 PM..
Reason: grammer
The lease is up in December.
I don't have the time or energy to take them to court.
Actually, I rarely watch television but my wife is home and she watches it.
I think the main problem is that the Spectrum reps over the phone think I'm BSing them about the standard cable and showing them the lease agreement in person might help. Might.
But the least the apartment complex should do it reiterate (and put it in the lease agreement) that tenants are to receive basic not standard cable.
Spectrum doesn't care...they'll tell you the deal is between you and your landlord.
I didn't know there was a defined difference between "basic cable" and "Standard Cable."
Spectrum doesn't care...they'll tell you the deal is between you and your landlord.
I didn't know there was a defined difference between "basic cable" and "Standard Cable."
Spectrum keeps the lower tiers well hidden so they can push the multi channels.
Trust me, there's a difference between them.
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