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I went against my better judgement and bought a decent pair of sandals online. I had gone to 3 brick and mortar stores and none had what I was looking for. I wanted some closed toe sandals and found some from Dr. Scholls. Recently the heel straps have ripped out after owning for 3 months. I was hoping to exchange them somewhere but shoes.com only exchanges unworn stuff for 60 days.
I know $60 isn't a big sum of money but I'm upset that I thought a good quality sandal got damaged in a couple months (of course not worn every day). What are my choices, I don't see stores around that carry the model...
You could also describe your dilemma on their Facebook. I noticed most everyone reacts very fast to negative comments posted publicly on FB https://www.facebook.com/drschollsshoes
Update...this morning I got an email that they credited the amount of purchase back to my visa account. But I didn't get reimbursed for the shipping of the shoes. Oh well.
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