Hello!
I was in almost exactly the same situation just last week. The only difference being I didn't have to file a claim it was automatic in my state.
The jist of my case was - Tier 1 benefits exhausted, my claim screen stated a message very similar to yours above, scoured the UE website and internet because I too felt I should've moved to the next tier. Spent hours worrying only to log in very late at night, basically the next day, to find that I had been automatically moved to the next tier. I filed my first claim under that tier today!
You can read my post here:
//www.city-data.com/forum/unemp...questions.html
Many states will automatically move claimants through the tiers at the appropriate times so I wonder if KY is an automatic state and you opening a claim confused things? I hope it's an easy fix and you'll be on your way soon. Best of luck!