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Do you agree or disagree with the statement that there's generally a positive correlation between how poorly or well a business treats its customers and how it treats its workers?
A lot of fast food places and big box stores generally fall in the category of treating both their customers and workers poorly (offering low wages, poor working conditions, and cutting corners in their products and services in order to keep prices down and profit margins up. These places tend to get away with it because there's never a short supply of workers desperate for ANY job and customers who are looking for the cheapest goods possible. So poor customer treatment + poor employee treatment is a sustainable albeit high turnover business strategy.
On the other hand, you have high end services that cater to the wealthy. They can afford to pay their employees higher than market salaries and offer attractive perks, so they end up only going for the best because their rich customers demand only the best.
Treating customers relatively well and workers relatively poorly is definitely not sustainable in the long run. It may work in the short run but eventually, the best workers will leave for something better, leaving only the unhappy workers who can't seem to find anything better. These people tend not to always have the customers' best interest in mind and will not usually go the extra mile to make the customer happy.
Treating customers poorly and workers well is probably even more unsustainable. Customers are the lifeblood of any business and the only way you might be get away with treating them poorly is if you offer a cheap product (like Walmart or McD.) At the same time, it's very difficult to treat your own workers well if you don't pay them a high enough salary, but that won't be possible if you don't have enough customers.
If this statement is true, then a good strategy for filtering out problematic future workplaces is to get a gauge of how customers perceive the business. If customers have a ton of complaints about it, it's likely not going to be a great place to work. If customers love it, then it may or may not be a good place to work.
The company's that treated me best, also gave me the space to give the best customer service. They also have the best product offerings and services. Consumer's should take that into account. If the product or service sucks...their employees are also being treated like sh*t.
Fast Fashion is a prime example of terrible products and awful awful working conditions for sweatshop workers. Just do a quick youtube search. You'll see.
Bank of America:I never had a good experience with them as a customer (not anymore) and I have a relative that works there that says they suck to work for as well.
Certain sectors like fast food are built on low price, which requires low cost.
It starts from the contribution margin the market will allow the seller to have, and that is a function of value added and true product differentiation.
Most companies today have a ROTTEN core. It was either rotten from its inception (and won't last long anyways) or once had a great foundation and treated its workforce and customers great and then new management was brought in and the ripple effect of rot filtered down to all the departments and eventually negatively affecting its customers.
If companies treat their customers like crud, its not going to treat its workforce any better
Its a world were the business owner wants that big 20 bedroom house while you do all the labor. Your just a number to them, that is all we are. Not really much you can do with out getting charge with slander and be right.
I learned a long time ago that companies value customers much more than their employees. If a customer complains about an employee, the customer always wins, even if they were in the wrong.
I worked for a company where a customer returned 5 of the same item, 5 times in a row, saying they were defective. Finally, the manager told him he must be doing something wrong, all 5 could not be bad, and he refused to give him a 6th one. The customer called headquarters, and the manager got a call immediately, chewing him out. They told him to call the customer, apologize, give him a new part, and give him a $25 gift card for his trouble.
The manager was livid, and said he now knows how it works. Even though he was trying to do the right thing for the company, the company did not want to hear any complaints, and would always take the side of the customer. After that, a person could return anything as often as they wanted, and we would smile and give it to them.
Companies basically suck when it comes to supporting the employees who dedicate their lives to that job.
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