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My check engine light was staying on, so I took my car to my local shop where I have done business before and always been treated right. They said according to the code that came up, that it was the gas pedal assembly and I paid for the service with my credit card. About 2 days later, engine light came on again. This time they are saying the code shows that it is the throttle body assembly and that it may be covered by Chevrolet since there are issues with this item. My car is 2007, but the dealers are saying not covered. I went back to the shop and they gave me the technical bulletin to show the dealer which I will do. The shop is father and son owned and the son put in the assembly the first time, but he is off for a couple of days and I prefer to deal with him.
My question is, can I get reimbursed for the gas pedal assembly? Its not my fault if this isn't the issue. Should I stop payment on my credit card? Want to know what I should say to the son.
Why would you get a refund if they fixed the problem and now it has a different one(different code)?
A TSB out of warranty you would still have to pay for unlike a recall. Unless you can get a good faith repair or some such from the dealer. In which case it would help to have been getting all your maintenance work done there to help your case.
problem was obviously not fixed the first time or the light would not still be on, so why should I have to pay?
The light goes on for more than one problem. That idiot light ties to 5,000+ actual trouble codes. If it's not even the same code blame Chevy, not the mechanic who fixed the one problem you paid him to.
problem was obviously not fixed the first time or the light would not still be on, so why should I have to pay?
Is it the same code or a different code? The check engine light comes on for different codes. The light itself is just a warning light. Multiple sensors can set it off
If the same code same problem I would say you should be able to get them to fix it again free. But if it's a whole new problem that's not the mechanics fault
Location: Butler County Ohio and Winters in Florida
929 posts, read 2,724,186 times
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I agree that this could be a second problem.
I would ask them if it really bothers you.
BUT , small shops like what you are describing often "fire customers" that do not agree with them.
I call on independent shops as part of my job. I would be careful , you may end up looking for another place to service your car.
// snip//. Its not my fault if this isn't the issue. // snip//.
Thanks in advance.
It's not the shop's "fault" your car is broken.
There is a thing out there, it's called a "service manual".. It actually gives instructions on how to diagnose and repair problems on cars. It'll say things like "if you have code #p6123 check for voltage at this connector.. If the voltage is 12.2 or higher, replace the "xyz" . If the voltage is 12.1 or lower, check "Abc".
If the shop followed the instructions in the service manual, they did the right thing, and you're just unlucky.
If they didn't follow the instructions in the service manual, then you are absolutely entitled to both a refund and an apology.
Ask to see the service manual, and compare that against the story of what was done on the repair order.
If they match, you shouldn't ask for a refund, if they don't, you should.
If the shop won't show you the service manual they used, you should get a refund, or never return.
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