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We have a predominately Microsoft environment (Windows Server, 7, 10, Exchange, MS SQL, etc.). Albeit our main business core application runs on AIX. We also have sporadic Linux systems/appliances. 99% of our servers are virtualized running on Cisco/VMware platform. Given our industry (Financial) - we also have a gamut of security appliances/solutions that run on various platforms.
That said - We essentially can be asked to support anything that you plug into a wall. Be it printers, scanners, A/V equipment, Cable TV, Microwave, coffee maker, etc. Sometimes I think our dept. should be called IT/Electric appliance dept.
Windows 7 ca 200 PC´s and Laptops and a few Win8 tablets.
Servers are all Windows Server 2008-2012. (Just upgraded the last 2003er)
Physical servers- 2 node Hyper V cluster, exchange, backup, and a Netapp filer (though it will soon be replaced by a Dell Storage/ Windows filer).
Virtual- AD, SCCM, 2 DB servers for production systems, 2 other servers for production software, digital signage server and a camera server.
We are looking at Citrix solution for a CAD Terminal Server.
Cisco Network components- We do some of the config the network admins do some.
Plus some assorted machine control terminals.
ca. 25 Wireless Windows CE hand scanners for SAP
An Avaya VoIP system
iPhones and Windows phones
We don´t do physical printers we have a print server on one of out Hyper V nodes but when they are defect the users call Richo directly and they send a tech.
We are two admins here. European HQ for an American auto industry supplier plus a production plant. Our (Awesome) network guys are in the Czech Republic (they have very good home made Alcohol). We also share the user support for several small offices in the UK and France with the admins in other plants. My manager is in a plant about 2 hours away and our Euro boss is in the Czech Republic (Has good homemade Fruit Schnapps 60-70%)
We make most of the purchasing decisions (with approval from Finance) and do the ordering in SAP.
We have a predominately Microsoft environment (Windows Server, 7, 10, Exchange, MS SQL, etc.). Albeit our main business core application runs on AIX. We also have sporadic Linux systems/appliances. 99% of our servers are virtualized running on Cisco/VMware platform. Given our industry (Financial) - we also have a gamut of security appliances/solutions that run on various platforms.
That said - We essentially can be asked to support anything that you plug into a wall. Be it printers, scanners, A/V equipment, Cable TV, Microwave, coffee maker, etc. Sometimes I think our dept. should be called IT/Electric appliance dept.
I had to reply when I saw your post.
I'm retired. The last few years, I worked as an information security officer, but before that, I worked in a tech support group that supported Windows desktops, NetWare and later Windows servers, networked printers & copiers, document imaging, automated call systems, print operations and automated mailing equipment.
At one point many years ago, a manager wanted to make sure that all the tech work was documented on call tickets. I wen out to install a desktop printer. When I installed the printer software, it needed to restart the PC, so I got up to stretch my legs. That's when I saw people struggling to get the ice maker back into the freezer. Since I had experienced that problem at home, I offered to help. I pulled the ice maker back out, dislodged the chunks of ice from behind, put it back in and closed the freezer door.
I went back and asked another tech, in light of the manager's request that all work be done on call tickets, did I need to have one ticket or two? The tech guys all got a good laugh, and the Help Desk people saw a really strange call ticket to repair the ice maker in the HR refrigerator..
I'm retired. The last few years, I worked as an information security officer, but before that, I worked in a tech support group that supported Windows desktops, NetWare and later Windows servers, networked printers & copiers, document imaging, automated call systems, print operations and automated mailing equipment.
At one point many years ago, a manager wanted to make sure that all the tech work was documented on call tickets. I wen out to install a desktop printer. When I installed the printer software, it needed to restart the PC, so I got up to stretch my legs. That's when I saw people struggling to get the ice maker back into the freezer. Since I had experienced that problem at home, I offered to help. I pulled the ice maker back out, dislodged the chunks of ice from behind, put it back in and closed the freezer door.
I went back and asked another tech, in light of the manager's request that all work be done on call tickets, did I need to have one ticket or two? The tech guys all got a good laugh, and the Help Desk people saw a really strange call ticket to repair the ice maker in the HR refrigerator..
You know, having written Help Desk Software I am glad it's not only being used for lame reasons.
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