HELP!! My new DELL XPS keeps disconnecting me! (laptop, desktop, operating system)

[kitty3]

Hi everyone- I know extremely little about 'puters . I just bought an expensive Dell XPS series Desktop and I love it! BUT!! Sometimes I'll be on the internet when the following error box pops up "Error connecting to Broadband connecting. Connecting through WAN miniport (PPPOE) Error 815: The broadband network connection could not be established because the remote server is not responding....blah, blah, blah" What's going on?? I have AT&T DSL high-speed internet, before my old laptop died, I never had any problems like this. Is it the computer? OR what? Oh, also sometimes it says 'check Tools, make sure Work Offline is not checked'. So I look, and it's checked! I un-check it, but these same problems keep happening again and again. I have about 3 more days that I can return this computer....is it the computer? OR something else? Ideas please all you smart computer people??

[swagger]

Sounds like "the remote server is not responding."

You should call ATT support before you consider returning the PC. There's nothing wrong with your desktop - this is a software issue. If you are using a new operating system (I'm guessing you went from XP on your old machine to Vista on this one), I can guarantee that you're not the first ATT customer to have encountered this problem - they'll be aware of it and probably have a solution.

If that doesn't work, let us know.

[Brian.Pearson]

Sometimes it's the weather causing little surges. The ISP has to get rid of your cache -- I forgot what they call that.