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We've had Zander since 2007. Haven't had to use their services so far. Just now realized I hadn't activated some new features they put in place some time ago and needed to call customer support. Took less than a minute to speak with someone and she was able to get my issue taken care of.
Experian is also a decent monitoring service, although I don't know it's much different from lifelock. I got Experian for free for a few years due to a minor breach at a university I attended. I have no experience with Lifelock but I assume Experian is similar.
We have Zander. There was an occasion I thought my wallet had been stolen. I had no problems getting through and getting assistance.
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