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"Bangalore: With the new trend being set up by IT firms to hire non-techies to do techies' work, it seems that working hard at engineering colleges for 3-4 years to enter this field is worthless.
..
But all these firms who are hiring these non-techies believe that quality of the work will not be affected by hiring non-engineering graduates, as these non-techies are being hired for testing software applications and managing computer infrastructure, in order to do more with fewer staff and at lower wages than computer engineers.
It is believed that from nearly 10 percent of their current workforce, non-engineering graduates could account for nearly 20-25 percent of the staff at companies such as TCS, Wipro and HCL, over the next one to two years."
The IT industry was created and supported by people who didn't have 4 year computer engineering degrees, it's only in the last few years that this 4 year degree was a requirement. I think the college degree requirement is more about keeping colleges relevant than really preparing someone to have the real world knowledge to support computer systems. In the 90's you could make more money than senior accountants as a system administrator without any college or certifications. This jealousy has more to do with college degree requirements than any real necessity.
Any basic phone tech support I've ever run across has to follow a script anyway, so I can see them cutting costs this way.
I mean, really, how many degrees does it take to hold up the tech support end of a conversation like this?
"Hello, this is Joe. I am your tech support technician. May I have your name please?"
"Harry Chickpea"
"May I calling you Harry?"
"Yes."
"Good day Harry. How may I being of helping you this fine day?"
"Its raining and there is a tornado outside, and I just saw Toto and Dorothy flying by on a bicycle."
"I am sorry that it is raining there on this fine day. How may I being of helping you?"
"My R-2 unit has a bad motivator."
"Have you tried re-booting your R-2 unit by removing the power cord and then plugging it back in to the wall socket?"
"I don't have any wall sockets. I get my power from a fakir over in the science forum who is living on sunshine and has a socket between his buttocks."
"That must be Steven. He was let go recently as was looking for more suitable work. He is a very bright fellow. Have you removed the power cord from Steven's buttocks and then reinserted it?"
"Uhhh, no."
"Please do that now. I will hold."
(sounds of scuffle and screaming in the background)
"Well I'll be darned. That seems to have solved the problem!"
"Is there anything else I can helping you with today, Mr. Harry?"
"Nope, that'll do it."
"Thanking you and have a nice rainy day. My name is Joe, and I will write that your problem was solved."
That has been all that mattered for quite some time, where have you been?
I work in support in my company and the amount of different products we have, combined with different software we have, supporting it is no small feat in insanity. Compared to anything I've seen, our support is pretty darn good.
I dread anytime I need to call tech support. After I educate the 1st 2nd and 3rd lvl guys on their own product, I usually get a basic "I'm sorry I can't help you.".
Thanks for wasting my time
Wipro is one of the big Indian IT corps that many of the large the corps here use to offshore their help. That way it is easier for the corps here, they just sign a contract with the wipros of the world, rather than have to interview and hire and do bkgd checks on their own.
I think the Indian business "wall street journal" of sorts is "Business Standard" if you want to keep a pulse on all things Indian business.
"Bangalore: With the new trend being set up by IT firms to hire non-techies to do techies' work, it seems that working hard at engineering colleges for 3-4 years to enter this field is worthless.
..
But all these firms who are hiring these non-techies believe that quality of the work will not be affected by hiring non-engineering graduates, as these non-techies are being hired for testing software applications and managing computer infrastructure, in order to do more with fewer staff and at lower wages than computer engineers.
It is believed that from nearly 10 percent of their current workforce, non-engineering graduates could account for nearly 20-25 percent of the staff at companies such as TCS, Wipro and HCL, over the next one to two years."
Looking at many economies around the world, the answer is obvious.
Globalization is just a away to drive down wages and pit worker against workers. The plan is working quite well.
That's why the new economic order cannot last and some new ideology will rise up to challenge it. Islamic fundamentalism, maybe even a rebirth of Communism, is something to watch for in the future...
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