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Old 08-04-2018, 09:28 PM
 
1,040 posts, read 542,232 times
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Good thread. Was wondering the same thing.
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Old 08-04-2018, 09:43 PM
 
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I've been using GrubHub for a while now. I have some favorite places. It's very convenient, but I am careful to read the reviews before I order from a new place.
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Old 08-05-2018, 06:02 AM
 
5,321 posts, read 7,658,806 times
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Before Grubhub, etc. we used to order Jimmy John’s very frequently from our downtown office because it was the only place that delivered besides pizza. Now we have dozens of restaurant choices that deliver between UberEats, Grubhub, Eat24, ClusterTruck, and other delivery services.

Some of the more popular restaurants have a $12.99 delivery fee but that isn’t much when you split between several people.

Working downtown, it is difficult to just run out and pick up lunch. We park on the 3rd floor of a parking garage so you have to exit and re-enter, and finding a place to park near downtown restaurants is a challenge, and you have to pay to park.

When we can spare the time we walk and get lunch but when we can’t get away we order delivery.
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Old 08-05-2018, 06:03 AM
 
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Kinda of depends on the number of drives that want to or are doing this. I tried it once but no driver picked up my request?

Unless its a store delivery option with store delivery employees you are sort of at the mercy of whether drivers are out and about and available.
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Old 08-05-2018, 07:02 AM
 
Location: Houston/Brenham
3,567 posts, read 4,195,255 times
Reputation: 6186
We do this all the time. We use three apps... DoorDash, Uber Eats, Amazon Prime Food.

It usually takes about 45 minutes, the food is still hot. We make sure whatever we order is from a somewhat local (in the geographic sense) restaurant. Houston is a big city.

It's not cheap, but it is convenient. A typical order for two at a walk-in casual place might be $35. With Uber or DoorDash, it will end up being $45. Fees, etc.


Quote:
Originally Posted by mainebrokerman View Post
a delivery service for restaurants....never heard of such a thing...
They may not exist where you are. But in every large urban area, they are like roaches, scurrying food all over town.

Whoops, bad analogy.


Quote:
Originally Posted by Giesela View Post
Kinda of depends on the number of drives that want to or are doing this. I tried it once but no driver picked up my request?

Unless its a store delivery option with store delivery employees you are sort of at the mercy of whether drivers are out and about and available.
Hmm, not sure what exactly you are referring to, but this problem doesn't exist with the big name food delivery services. They always, always perform. We do this once or twice a week, for years, and have *never* had a problem. They always have drivers, and always do their job.

We split our business equally between the three I listed above, and all three perform equally well.
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Old 08-05-2018, 07:25 AM
 
Location: Richardson, TX
10,119 posts, read 16,716,797 times
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Don’t store your credit card information in your account.. enter it every time. These companies don’t care if it’s “you” they are delivering to.
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Old 08-05-2018, 08:03 AM
 
320 posts, read 846,537 times
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I used to order a few times per month from Grubhub- it was nice to be able to order from other restaurants rather than just having pizza and Chinese places as the only option for delivery. However, I ended up just having too many issues:
-On numerous occasions, the food took WAY longer than they said- as in, I would be told 45 minutes and it would take 2.5 hours to get here.
-Special requests were almost always ignored- like if I asked for ketchup or a side of ranch or something.
-Once, half of my order was missing. Customer service was a PITA and they refunded me a tiny amount- less than what the food that was missing cost.
-The last straw was when I ordered dinner and they kept pushing back the delivery time. Finally, 3 hours later they sent me an email saying that my food couldn't be delivered.

It was great when it worked as expected, but there were just too many issues to continue using it. Some restaurants have their own online systems where you can order directly through the restaurant, and if I'm craving something different I just do that and pick it up myself so I know that I'll get the food in a reasonable amount of time.
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Old 08-05-2018, 10:06 AM
 
Location: Eureka CA
7,575 posts, read 10,387,529 times
Reputation: 11328
In our small town the only restaurant available on Grubhub is an Indian restaurant that already had their own delivery service. On the other hand, I had a pizza delivered just last night.
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Old 08-05-2018, 10:48 AM
 
Location: Houston/Brenham
3,567 posts, read 4,195,255 times
Reputation: 6186
Quote:
Originally Posted by Debsi View Post
Don’t store your credit card information in your account.. enter it every time. These companies don’t care if it’s “you” they are delivering to.


I have my credit cards set up to text me every time there is a charge. Easy way to prevent fraud, or at least detect it quickly.
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Old 08-05-2018, 11:00 AM
 
Location: Richardson, TX
10,119 posts, read 16,716,797 times
Reputation: 24610
Quote:
Originally Posted by astrohip View Post


I have my credit cards set up to text me every time there is a charge. Easy way to prevent fraud, or at least detect it quickly.
The company’s lack of interest in the theft and the fact that they tried to insist I had been ordering all that food in Florida should give people pause about using their service.

I should indeed have caught on to the theft before a week and $600 had passed, but the company should also care about fraud. The thief started ordering food for all of their friends, (coincidentally all sharing my name ), all over 2-3 cities in Florida. A huge company like Eat24 should be able to recognize a clear pattern like that as a fraud indicator, if not with automatic algorithms, at least when it is pointed out to them!
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