Charter and Vonage (home, transfer, neighborhood)

[grannynancy]

I will be moving into a neighborhood that has Charter but not Bellsouth.

Charter told me I could not keep my Vonage service but had to use theirs.

Is that true? I would like to keep my Vonage number [different area code] as it is my work phone and the number everyone knows - plus it comes with a 2nd dedicated fax number.

I figure what you are paying for is bandwidth and how you use it is not their business.

[Gaelcat]

I think Charter is feeding you a line of bull. We have Charter and use Vonage. We moved here from Charlotte, signed up with Charter for internet and cable and just kept our Vonage, same phone number and everything. Charter knows I have Vonage because they are constantly trying to sell me their phone service. I tell them I have Vonage and ask them to match the price ($31 with taxes and all). They can offer me specials (which expire) but always back off when I ask them to match the price permanently, without any expiration, etc. So, I'm sure they'd block my Vonage -- if they could. I see no reason your Vonage won't work. Keep it and give Charter only what business you have to. They've already got a monopoly on the internet. I don't see why they need to have a monopoly on anything else.

[lilbear]

You just have to call again when your promotion is expiring. Give them scare tactics like, "I'm gonna cancel then." Worked for us. Got a promotion that was designed 2 years ago and still going on it.

[Gaelcat]

Originally Posted by lilbear

You just have to call again when your promotion is expiring. Give them scare tactics like, "I'm gonna cancel then." Worked for us. Got a promotion that was designed 2 years ago and still going on it.

Yes, I get into that with Charter for the cable and internet pricing. But is just a pain. Having to go through the stress and hassle every 6 months or so. Lately, they've been cracking down too. Only letting you take a promotion if it is for more services than you currently have, etc. And the threat to cancel is an empty one for me anyway, as Charter is the only internet provider in my area. I'm happy with my Vonage price and service. I'm willing to pay a little more if it means better service and no hassles. Sigh.

[lilbear]

6 months?? Hmm, demand a year. We don't have to call for another year. Literally though, select the option to cancel, don't go through the regular customer service. I know their regular price for broadband is like $50, we pay $30 and another $30 for digital TV. So a $60 bill instead of $100.

[happyfeet888]

Charter is the worst company ever.... without a doubt. We switched to direct tv, keeping out internet, and Charter turned off both! This was even after we reminded them that we wanted to keep the internet! It took a week for them to correct their own mistake, and then a week later they turned it off again by mistake. Direct tv is vastly superior.

[NoodlesKnowles]

Originally Posted by Gaelcat

Yes, I get into that with Charter for the cable and internet pricing. But is just a pain. Having to go through the stress and hassle every 6 months or so. Lately, they've been cracking down too. Only letting you take a promotion if it is for more services than you currently have, etc. And the threat to cancel is an empty one for me anyway, as Charter is the only internet provider in my area. I'm happy with my Vonage price and service. I'm willing to pay a little more if it means better service and no hassles. Sigh.

doesn't matter if its an empty threat, you have to argue til the bitter end, I have no other provider yet I got an awesome deal through them even though it took me being transferred to the cancellation department before I got it this is my second year with phone internet and cable for 85 dollars(after taxes) a month.

P.S. they fed me that line of bull about having to upgrade to keep a package, I just told them no thanks, transfer me to cancel

[Gaelcat]

Originally Posted by NoodlesKnowles

doesn't matter if its an empty threat, you have to argue til the bitter end, I have no other provider yet I got an awesome deal through them even though it took me being transferred to the cancellation department before I got it this is my second year with phone internet and cable for 85 dollars(after taxes) a month.

P.S. they fed me that line of bull about having to upgrade to keep a package, I just told them no thanks, transfer me to cancel

You are my hero! Perhaps you should start a business calling and negotiating stuff for people. :-) I'd hire you.

[lilbear]

Its the canceling people that will make up promotions to help you. Well, one lady did us and gave us her extension so when it comes to expiring again, all we have to do is call her and get what we want again.

[rosie11]

moving to 29681 next week:>)
having trouble finding a home phone and fax number plus tv service...any advice?
Duke energy offers package deals from Verizon and Charter.....
confusing.....any advice would be greatly appreciated...