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Quest Diagnostics Labs - Has anyone noticed that now when you sign in you have to complete a 3rd party check to make sure you are who say you are? As in, this 3rd party asks questions that imply they have access to your credit record. I was asked questions that had a place of employment from the early 90's. Another an old vehicle from over 15 years ago. I was very upset by this. To see your history being used as a identification device on this site just floored me. Was not expecting that, and actually, was a bit of a trigger for me, as I do not like to be reminded about particular past things.
My second gripe is how hard it is today to actually talk to a real person. They want you to do everything online. And then they make you jump through hoops and go around several roundabouts, over hill and dale just to confirm who you are, and to navigate their system, and good luck finding that contact number! As one gets older, this can get harder. I feel sorry for seniors (I'm not that far off myself and am already feeling their pain!). It's so easy to get overwhelmed by all this and just give up and not bother, and then one's health suffers for it. I totally get that now. And worse still, seems many times when you do find a real person, they are young and have the personality of a postage stamp (sorry stamps) and just don't care or try to be understanding even! (could just be my New England state too...)
I find our society has not really progressed in some areas, but rather just gotten harder. Anyone else with problems with QD or similar labs? I'm looking for lab alternatives and ready to ditch the online access to records, just give me a printout from the office. Although, I guess from talking to the receptionist at the Dr's office, if you have certain insurances, you are basically locked in to certain lab companies for insurance payments. Pretty soon a complete monopoly on services and no choices left. Rant over. Thanks for listening.
Showing up at 7:30 a.m. fasting and the staff questions you??
I don't like this. All the times I've been there - I just show my DL and health card for the first of the year and thereafter, just my DL. Never had a problem.
I use Quest Labs and have for years. I was just there last week for all my annual tests. I didn't experience anything like what you're reporting, fortunately. I made an appointment online, took the confirmation info with me, scanned it in in their waiting room, handed them my insurance cards and DL and that was it. Just the way it's always been. They were quick, polite, and efficient as usual.
I'm in California but that shouldn't matter, I don't think. Unless there are some unique state-specific requirements in your state? I wonder if this is a new policy and because I'm an established patient over many years I haven't experienced it? They're my preferred lab by necessity as they are the ones that do certain specialty tests that I occasionally need so I'm pretty much locked in there.
I know several people who use Lab Corp. I haven't but maybe you could try them.
Its no surprise that Quest requires multifactor authentication. They had two data breaches in the span of a couple of years and there was a lawsuit over it. As a publicly traded company there is pressure to take strong action.
I have had some medical issues lately and have been to Quest a few times. In setting up the account to be able to view my test results online, I was asked multiple authentication questions. One of them was "what color was the Toyota Sienna minivan that I had previously owned?" Wow, okay, that was three vehicles ago when my kids (almost all out of college now) were in grade school and I guessed wrong. I still got in by answering additional questions that I know you can pull from public records, but I was a little rattled by the fact that some 3rd party service has assembled this information about me all in one place and, apparently, knows my history better than I do!
Thank you all for your replies.
Dragonmam -- yes this what I mean. Sorry I did not clarify about 'signing in' as I meant signing in online into your account at Quest Diagnostics. I know they use a 3rd party service to verify you, anyone remember what they saw, like Experion or other credit info companies? I was so freaked out I closed the tab/account page quickly.
Wasel -- I was not aware of the data breaches, or if I was, I forgot, there are so many now. Thank you for that info, I can see why they have become more security oriented, but I admit it was like those aberrations on the Matrix.
Sometimes I think I'll just forget about online accounts, banking included, but it is generally so handy and easy to access at any time. But I guess it comes with a price too. I try not to think too hard about Capital One and their incessant tracking of everything you buy with your card - emails that say 'Hey, we see you bought such and such..." Creeps me out, even if they are offering to help you shop cheaper on your items. No thank you. I shop as careful as I can anyway. And their increasing connection with everything like Amazon, etc. And someday I may just forget about using it, at least save it for emergencies only.
Yes tickyul -- I guess one gets a rude awakening sometimes as to what the internet has become and how much internet theft goes on, how much dishonesty there is out there. It's as if the person sitting behind the computer doing this has set aside their conscience and depersonalized everyone to just numbers and names, rather than human beings with real life struggles of their own.
Thanks again for replying and listening. I appreciate it.
https://www.washingtonpost.com/busin...312_story.html
Not sure I can include outside links, sorry if this is not acceptable, but one can search washington post business using quest diagnostics breach to see how bad some data breaches were. Interesting and scary reading.
I use Quest Labs and have for years. I was just there last week for all my annual tests. I didn't experience anything like what you're reporting, fortunately. I made an appointment online, took the confirmation info with me, scanned it in in their waiting room, handed them my insurance cards and DL and that was it. Just the way it's always been. They were quick, polite, and efficient as usual.
I'm in California but that shouldn't matter, I don't think. Unless there are some unique state-specific requirements in your state? I wonder if this is a new policy and because I'm an established patient over many years I haven't experienced it? They're my preferred lab by necessity as they are the ones that do certain specialty tests that I occasionally need so I'm pretty much locked in there.
I know several people who use Lab Corp. I haven't but maybe you could try them.
Good luck.
Tried to comment to you in a rep but I've handed out too many today.
You've probably already did the verification but don't remember or you probably joined before they did that. I do recall that one site did do that to me too but I can't recall what site it was. I did used to use Quest but my Doctors have Lab Corps in their offices. I believe they're just as bad with Microsoft health vault if I remember correctly. I know I have to have Microsoft health vault for one or two of my medical records.
I've been going to Quest a half dozen times a year for blood tests for several years now and I book the appointment online, print out the confirmation, then use the code to sign in at the lab at my designated appointment time. I usually don't even need to show my insurance cards when I am seen at the desk. Being on their portal is very handy. I usually get an email from Quest a day or two after the test, to check my results on the portal. I download my results and save it as a pdf file so I can refer to it. Except for one new phlebotomist who jabbed me too hard, I've been happy with Quest. I gave that phlebotomist a bad review when Quest sent me an email to rate my experience.
The last two times I've had blood drawn at Quest, they lost one or more of the vials.
I've never had that problem anywhere else.
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Re Quest Diagnostics online accounts...
