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I have my instance, but I would imagine this happens a lot with anyone where there is a dependency relationship. People with Nurses coming to home, people dealing with social workers etc. For myself, I've got a long history of successful treatment for ADHD...so old that it was called just ADD when I was diagnosed. The original doctor that got me right was awesome at Northwestern University. Along the way, I've had doctors tinker with things and some things work and some don't.
At the moment, I've got HMO from Kaiser, which is an all-in insurer and treatment group that's big here in California. They're emphasis is on efficiency, however, if something is supposed to happen at point x and it doesn't, there's really not much the patient can do. You can't go outside of the system.
In my case, it's meds. The psych doctor made it very clear that he is a script kiddie and nothing more. He's fine booking an appointment for a half hour and wrapping up in 5 minutes annually. While not happy, that actually works for me because I've been high performing for a couple decades now. However, the hospital (which can issue better than the Federal Government graded bonds) ran out of meds....then I actually needed him to step up to the plate. All I needed was a script to bring to Wal-Mart or something. Nothing. To get a phone appointment is about 2 months, but to get a new doctor is 3.5 months. I let him know when I was running low and then when I was out of drugs.
I did my best with behavioral tricks learned over the years, but it has set me back. There are alternative drugs, but I need a script for any of them. I am on the wait list for a different doctor, but I want him to realize that when he's being lazy, he's hurting people, and I don't see why a quick communication back of some kind couldn't have been done....but until then, I still need him.
Let's see if I've got this right. Your actual problem is getting your current psych doctor to authorize refills for your meds in a timely manner? Sounds as if you'll need to file a complaint/request with that doc and send a copy to Kaiser customer service.
I have my instance, but I would imagine this happens a lot with anyone where there is a dependency relationship. People with Nurses coming to home, people dealing with social workers etc. For myself, I've got a long history of successful treatment for ADHD...so old that it was called just ADD when I was diagnosed. The original doctor that got me right was awesome at Northwestern University. Along the way, I've had doctors tinker with things and some things work and some don't.
At the moment, I've got HMO from Kaiser, which is an all-in insurer and treatment group that's big here in California. They're emphasis is on efficiency, however, if something is supposed to happen at point x and it doesn't, there's really not much the patient can do. You can't go outside of the system.
In my case, it's meds. The psych doctor made it very clear that he is a script kiddie and nothing more. He's fine booking an appointment for a half hour and wrapping up in 5 minutes annually. While not happy, that actually works for me because I've been high performing for a couple decades now. However, the hospital (which can issue better than the Federal Government graded bonds) ran out of meds....then I actually needed him to step up to the plate. All I needed was a script to bring to Wal-Mart or something. Nothing. To get a phone appointment is about 2 months, but to get a new doctor is 3.5 months. I let him know when I was running low and then when I was out of drugs.
I did my best with behavioral tricks learned over the years, but it has set me back. There are alternative drugs, but I need a script for any of them. I am on the wait list for a different doctor, but I want him to realize that when he's being lazy, he's hurting people, and I don't see why a quick communication back of some kind couldn't have been done....but until then, I still need him.
Thoughts?
So you obtain your meds via a hospital pharmacy and they ran out. Is your rx still valid? A valid rx can be transferred to another pharmacy at least in my state. I don't know why the pharmacy is not helping you.
My husband has a mail order rx program and they contact the physician when he needs a new script.
Does your physician have an emergency phone no.? If so, call it.
Last edited by Maddie104; 06-24-2023 at 02:57 PM..
I have my instance, but I would imagine this happens a lot with anyone where there is a dependency relationship. People with Nurses coming to home, people dealing with social workers etc. For myself, I've got a long history of successful treatment for ADHD...so old that it was called just ADD when I was diagnosed. The original doctor that got me right was awesome at Northwestern University. Along the way, I've had doctors tinker with things and some things work and some don't.
At the moment, I've got HMO from Kaiser, which is an all-in insurer and treatment group that's big here in California. They're emphasis is on efficiency, however, if something is supposed to happen at point x and it doesn't, there's really not much the patient can do. You can't go outside of the system.
In my case, it's meds. The psych doctor made it very clear that he is a script kiddie and nothing more. He's fine booking an appointment for a half hour and wrapping up in 5 minutes annually. While not happy, that actually works for me because I've been high performing for a couple decades now. However, the hospital (which can issue better than the Federal Government graded bonds) ran out of meds....then I actually needed him to step up to the plate. All I needed was a script to bring to Wal-Mart or something. Nothing. To get a phone appointment is about 2 months, but to get a new doctor is 3.5 months. I let him know when I was running low and then when I was out of drugs.
I did my best with behavioral tricks learned over the years, but it has set me back. There are alternative drugs, but I need a script for any of them. I am on the wait list for a different doctor, but I want him to realize that when he's being lazy, he's hurting people, and I don't see why a quick communication back of some kind couldn't have been done....but until then, I still need him.
Thoughts?
If I understand you correctly, you went to refill a prescription and the hospital pharmacy did not have the drug.
That sometimes happens to me at my local pharmacy. However, they order the drug, and it usually comes in a day or two.
When do you go to refill your prescriptions? I usually request a refill several days before I run out of it. This way, even if the pharmacy has to special order the drug, there is adequate time to get the refill before I run out.
Alternatively, the pharmacy will sometimes call around to other pharmacies to obtain it for me.
Kaiser is a huge operation. Surely there is another hospital or medical dispensing facility that the hospital pharmacy can call.
It sounds as if you are making a larger problem than exists.
Honestly, OP, I think you should dump Kaiser and look into Sutter Health. I've been with them for nearly 20 years. I get great service and no problems with getting scripts filled.
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