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My Kia Rio5 transmission has intermittent shifting problems. I brought it in to a local Kia dealer to have it checked out, thinking they'd know the Technical service bulletins- BIG mistake. They kept the car a week and didn't do JACK to it.
Is the shifting controlled by electronics? Seems to me it may just be a glitch in the computer program. For example, sometimes it won't upshift normally; then at other times it's just fine.
That car should still be under warranty. Contact the service manager, dealership manager, dealership owner, another dealership, or KIA district rep. Go up the chain of command until someone does their job.