[redwhale]

I was wondering if this happens to anyone else here. I have the expanded basic cable (no digital) with a cable modem and randomly throughout the day channels 2-6, 95,97,98 will snow out. Sometimes they only work one way through surfing, like surfing up though 2-6 will show snow but when 7 comes in with normal programming I can surf back down and it's a 50/50 shot that they'll come in clear.

Other times I get tons of random static on all the channels below 50 and it will snow in and out until the signal cuts. This will occur until I turn the tv on and off or it generally passes which then leads to all channels working fine. It's hard to explain but once I get snow on let's say channel 30, I change it to 56 which will never lose signal and then back to 30 and it's fine.

It's all so random I haven't been able to reproduce it for the cox techs. My internet never goes down, a little slow from time to time but nothing along the lines of what's going on with my tv. Cox claims it is the age of the tv, which I admit is aged (12 years old now) but every other function and feature works fine.

Any one got any advice on this? I don't want to buy a new tv just as an experiment. Thanks.

[coolricks]

what brand and model?, can you get regular channels using an antenna?

[PinkString]

It's not your TV it's Cox's poor signal. I have a TV older than yours redwhale, and I have better reception.
Tell the morons at Cox cable the next time you call, that it is not your tv, it's their signal. Or post on a few cox related newsgroups and your problem will mysteriously clear up overnight as it did it my case earlier this year.

[Chest Rockwell]

My best JFKIII imitation -

I always tell people who have problems with their Cox to take a Viagra.

[Pyrocat]

Thanks for the giggle, CR! We've had the Cox people come out twice. Our problem is that the digital cable would pixilate and then freeze. On every station. A major PIA. Once they replaced a cable box and some of the cable that led to the TVs (something about the older cables can't handle the speed of the info coming in? Too techie for me) Then, after we complained a second time they indicated that the problem was in the street, not our house. It has still happened randomly, but only very briefly. My 16 year old TV wasn't the problem either.

[Buzz123]

Originally Posted by Pyrocat

Thanks for the giggle, CR! We've had the Cox people come out twice. Our problem is that the digital cable would pixilate and then freeze.

I've had that problem several times lately. After they told me there was nothing wrong with their equipment and it must be something I did (all I did was turn the TV on and off) they rebooted my cable box and it stopped happening.

But as for the signal noise, I've had TV's not on a modem do that, and it turned out to be a loose connection in the cable coming out of the wall. All I did to correct it was tighten the connections at both the TV and the wall jack.

[Chinadoll]

Maybe you just need to change out your cable receiver. I had a bad one.

[toyojo]

hmm never had a problem like that with our cox cable. what part of vegas are you in ?

[dynimagelv]

We have that same problem frequently and all we do is reboot.....

[AHRINC]

Although my situation is different. I am not a game player or heavy downloader but after work I depend on Internet to communicate with people that require my attention. I some times have to handle emergencies such as connecting on a secured layer to verify/modify certain code (programming) and that requires FTP or Telnet over SSH. As it is Cox HIS Las Vegas makes it impossible to have such communication. I had Cox before about two years ago and discontinue the services due to lost emails etc. I got back with them on the 10th of this month to find out is not worth the pain to consider these services.

Today I was on the phone with a friend of mine from Vegas that has Cox HIS just like mine. We counted the minutes would take the email to reach me. Took over two minutes for three lines of text to reach me. And that is two computers on the same network, local routers.

Was suggested by tech support to upgrade to business service. The questions is why would business service work when the basic is not.

However, some people may be luckier so far I am one that has experienced only problems. My feeling is that the lucky ones don’t know what Internet means. Before this weekend, if nothing changes, Cox will get my message DISCONECT this worthless thing called Cox. These services are not worth spending the time to figure what is wrong. I am not paid here to be their tech or customer service rep rather I am the end user that needs services which they do not have so far. – This Cox HSI support did not reach me yet. Not here on this site neither in the real world.

My tread that is related could be found here:
»[URL="http://www.dslreports.com/forum/r19837935-NV-Problems-with-Cox-Las-Vegas"][NV] Problems with Cox Las Vegas[/URL]

May God Bless,
AHR