Be honest: Did you know this position existed?
Or was this a closely guarded secret?
As far as I know, it was always hard to reach anyone in authority over there.
New Yorkers Love to Complain About the Subway. It Was Her Job to Listen.
As the authority’s first “chief customer officer,” Ms. Meyer worked to connect the public with the transit system’s overseers.
At the time she was hired five years ago, the usual frustrations — train delays, filthy conditions, crowded stations — had become unbearable, with a barrage of system failures snarling service. Ms. Meyer’s appointment provided that rising anger with a target: a petite, redheaded mom from Manhattan who was more adept with PowerPoint presentations than with irate passengers.
Exhausted from what she described as “the negativity,” Ms. Meyer, 39, resigned this summer to spend more time with her two young daughters, having helped improve the way the transit authority interacts and communicates with the public.
https://www.nytimes.com/2022/10/29/n...2029%2C%202022
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