Quote:
Originally Posted by sierraAZ
and I just can't see how any payment can fall through the cracks...  It gets out of one and shows up on the other... Are you positive you know the whole story?!
Capital One does have pretty bad customer service. I've dealt with them in the past on different issues. As Karla says, write to higher-ups and send everything with return receipts so they can't claim they haven't received it.
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I worked for a Division of Taxation in the call center, and believe me there were times when payments "disappeared." We had to refer them to the higher ups who dealt with the bank in question. Someone's not doing their job.
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