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Seems Delta has a problem with their crew and how they treat the disabled (there was a story about how them humiliated a disabled vet some time back).
Quote:
But when his flight landed at Nantucket Airport, he was told by a flight attendant that the airline didn't have the equipment he needed and that the crew couldn't get him off the plane, according to the complaint.
As a result, Kanaan was "forced to crawl down the aisle of the airplane, down the stairs of the aircraft and across the tarmac to his wheelchair without any assistance.
The only thing the airline offered him was "a piece of cardboard to put down so his clothes wouldn't get dirty," according to the suit.
While the Delta disability desk offered to compensate Kanaan with 25,000 miles and $100 voucher, the lawsuit also states, the offer was not enough to quell his fears that he'd be forced to crawl again if he flew with the airline.
Kanaan's complaint states, "Just a year before, Delta received no less than 5,000 complaints against it and was ordered to pay record breaking fines for its persistent 'egregious' mistreatment of disabled passengers."
Sadly, having a disability and flying don't mix. First ogg, TSA is a nightmare for people with disabilties. Then the terminal...
I recently heard about a young man, and his three day ordeal...all because he is deaf, and the gate agent did not tell him the gates were switched, even though he clearly self identified himself as deaf when he checked in at the gate. He missed his flight. This started a chain of miscommunication, and crazy attempts to "help" him. Sounding off on the air travel challenges faced by deaf and hard of hearing passengers » APEX Editor's Blog
Delta also humiliated me (I, too am in a wheelchair). Their actions and behavior were deplorable and we will never fly with them again.
I was treated like a sideshow act and many passengers complained to the FAs about my treatment. It is nice to know that there are people still capable of empathy.
I've never flown Delta, and I don't plan to. How can so many people be so incapable of compassion? Treating people like this is not something one turns on and off. Is this a sign of where society is heading?
I know if I witnessed a disabled person (or anyone for that fact) being humiliated or mistreated, I would have my mobile in hand videoing the mistreatment and would be in someone's face up close and personal. There have been occasions where I was vocal about the way a person was treating another person.
The disabled need to come to grips with the fact that they're..............disabled, and can't do some things. That's why they're called "disabled".
Good Grief! The world does not owe people normality.
Exactly. Why can't they stay home or start their own airline. How about just flying as "freight" in a UPS plane?
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