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From this point forward, anyone who goes along with being "involuntarily bumped" is a fool as there are now considerable financial incentives to insist on keeping your seat.
They can still do it before boarding, as they usually do, and it is in the contract. If they stopped overbooking customers will pay in some other way.
"Unfortunate he was hurt?" Good Lord, his face was slammed against a armrest and he was drug off dazed and bloody. Apparently, at some point he was able get away from this crew of imbeciles and ran to the back of the plane.
He paid for the flight and had every right to be stubborn about getting what he paid for.
Honor as a man? What BS.
If we had any honor as a nation we would outlaw robbing airline passengers with this "involuntary removal" malarky.
"Unfortunate he was hurt?" Good Lord, his face was slammed against a armrest and he was drug off dazed and bloody. Apparently, at some point he was able get away from this crew of imbeciles and ran to the back of the plane.
He paid for the flight and had every right to be stubborn about getting what he paid for.
Honor as a man? What BS.
If we had any honor as a nation we would outlaw robbing airline passengers with this "involuntary removal" malarky.
A "fact" not in evidence and wont be until lawyers go through all the video frame by frame. There is no clear video I have seen of the officers "slamming" his face against an armrest.
From this point forward, anyone who goes along with being "involuntarily bumped" is a fool as there are now considerable financial incentives to insist on keeping your seat.
The whole matter is getting blown out of proportion. I would guess I have been involved in flights where the bumping procedure was invoked perhaps a 100 times or so. Virtually never a big deal. In fact on one occasion I led the negotiation when the airline wanted to get 6 or 8 of us to move a plane back. We did it by the way for a round trip each. The also upgraded us to business or whatever without using a sticker. But the delay was an hour and a half and we did it regularly enough that the ground crew knew us.
The normal practice is simply to up the payoff until they get the needed number. This case however is unusual in that it is the last plane - so an overnight bump which is going to be a much tougher sale. They should have started out over a grand on this one.
After 50 some years I think it can be lived with...though it could use some cleanup. This situation was simply unthinkable.
I just can't believe how badly UA handled this whole issue literally from start to finish.
I wonder how often a passenger who has already boarded a plane is then compelled to relinquish his seat. Besides in this situation we have don't have a case of "denied boarding" which is addressed in the regulation because as the term implies it means a passenger is not allowed to board. In this case we have a passenger who has already boarded a plane and is seated and then is forced to relinquish his seat.
What is also incredible is that this will cost UA in the millions: there is a the lawsuit by the doctor, the airline has said that they will reimburse all the passengers on that flight their fare because of what they had to go through and there is the negative publicity that UA has had to face.
I just cannot believe that the CEO of UA will be allowed to keep his job after the way he screwed up this entire mess starting with his initial statement saying that UA employees followed procedure and then the subsequent statement saying the passenger was belligerent and disruptive and finally issuing an abject apology which was nothing more than damage control.
How does a passenger get manhandled so badly that he suffers concussion, a broken nose and the loss of teeth? I hope those involved in evicting the passenger face consequences.
A "fact" not in evidence and wont be until lawyers go through all the video frame by frame. There is no clear video I have seen of the officers "slamming" his face against an armrest.
This post is really grasping at straws. You now have medical confirmation of the injuries. Is some idiot really going to claim they were self inflicted? I guess I should not be surprised after listening to some of these other off the wall arguments.
So, it turns out that Dao sustained a severe concussion, broken nose and two lost teeth all over a company wanting their way...
This is no more a 5 or 6 figure settlement. It is probably 5 or more million dollars.
If it ever goes on trial and his X-rays, scans and photographs are shown to the jury along with the obligatory video, the punitive damages will be astronomical.
How long will it be before the board pushes the insensitive CEO out as part of damage control.
"Unfortunate he was hurt?" Good Lord, his face was slammed against a armrest and he was drug off dazed and bloody. Apparently, at some point he was able get away from this crew of imbeciles and ran to the back of the plane.
He paid for the flight and had every right to be stubborn about getting what he paid for.
Honor as a man? What BS.
If we had any honor as a nation we would outlaw robbing airline passengers with this "involuntary removal" malarky.
For some people, the party in the position of authority is always right, no matter what. This core belief is why they sometimes say jaw-droppingly stupid things such as, "well, the airline just ordered the police to forcibly remove the passenger, the fact that the passenger got hurt, well, that's unfortunate and that's where things went wrong."
I want to ask these dips***s what they think "forcibly removed" means, but it's not of any use. If the core belief is that the authority is always right, it would be like talking to a wall -- as we have seen on many exchanges on this thread.
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