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This is heart wrenching. Traveler Help Desk needs to change its policy and not automatically cancel due to a modification. They should text or call the purchaser to confirm that they did, indeed, make the modification.
United should have offered to get her there somehow. "Nobody flies for free" isn't an appropriate response in this situation.
People once went above and beyond to accommodate people in situations like this. Nowadays it's all about inflexibility.
This woman will be haunted for the rest of her life that she wasn't able to say goodbye to her mother - when she could have had that opportunity. What a shame.
United, like many corporations, doesn't seem to trust its employees who deal directly with the public, so it's hard to blame the gate agents. It's the 'penny wise, pound foolish' approach to customer service.
United, like many corporations, doesn't seem to trust its employees who deal directly with the public, so it's hard to blame the gate agents. It's the 'penny wise, pound foolish' approach to customer service.
That may be true, but in the old days even those who weren't empowered would at least get on the phone and try to reach someone who was.
And you'd think given all the bad PR they've gotten in the past year they'd create a new environment where people gave some kind of impression that they were empathetic and wanted to be helpful.
It's a failure that goes all the way up to the top.
This is fairly typical of this person's postings on another forum as well. "Drive-by fruiting" comes to mind.
I'm unfamiliar with the phrase, but I did note the poster is in such a hurry to get in and out (s)he doesn't bother capitalizing or adding a period to the end of his statement. Too rushed to bother with any of the formalities of posting.
Seems that she was to fly the next day but the mother's condition deteriorated so the landlord called United and changed the flight to an earlier one.
When the woman was kicked off, the landlord called the United and spoke to gate agent, offered to pay for another ticket, gave his credit card number, said they could straighten it out later.
I'm unfamiliar with the phrase, but I did note the poster is in such a hurry to get in and out (s)he doesn't bother capitalizing or adding a period to the end of his statement. Too rushed to bother with any of the formalities of posting.
It comes from Mrs. Doubtfire. It refers to a random attack on the fly.
Ha! I've seen the movie but don't remember that. Thanks for the assist!
Robin Williams/AKA Mrs. Doubtfire at the pool, lobs one at guy moving in on his wife and kids.
So many good scenes in this movie that it is easy for one to slip by.
Though the best one was clearly at the restaurant.
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