About 8 years ago, we almost bought a Pulte home, and then backed out 5 days before the closing because of tremendous poor construction, poor customer service, Pulta staff misleading us every step of the way. After that, we chose M/I and bought a house in the Ridgemont sub-division. The entire experience - from construction to finish was so different than the Pulte experience. I agree the floor plan is not tremendoulsly fancy like Centex or any other builder in the same category, but they were very detailed, great construction, the customer service was excellent - and we were gun shy after being with Pulte and were over critical but could not find any fault at all. We are in this house for the 8th year now, there has been NO problems ( touch wood!) at all...it has been a great experience and given a choice we would go with them again...