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Our house is listed with a local realtor. We are in a small rural/resort market in a out-of-the-way area and it isn't uncommon for houses to stay on the market 1-2 years.
My concern is that most (if not all) of the buyers are coming from other places, buying retirement/second homes here and my realtor's firm is apparently having problems with their listing feed. Our listing appears correctly on their own website, but the listing (and the photos) are wrong on Zillow, Trulia, Realtor.com. Today when I checked the listing, it says "not for sale, removed from market" on Zillow and Homes.com. Trulia and Realtor.com are still showing that it is for sale, using the old, incorrect listing data. This is the second time in 60 days that the listing has been 'removed," the other time it took about 2 days to show back up again.
My agent's company appears to use Listhub, which is, if I understand correctly, a feed service. How hard is it to stay on top of this issue for the realtor? If we had a hot local market, with local buyers, I'd be less concerned. I have talked with my agent and she says it is all handled by their office staff (ie: a part time person) and that she would mention it to her.
We use ListHub and it feeds some data incorrectly into those sites, initially. I have accounts with all of them and go into the backend and manually change the erroneous data. If you change the data at the site level, rather than dealing with the ListHub feed, Zillow, etc won't overwrite it. I've never had wrong photos go through though. If there are old photos from an old listing, the agent needs to delete those from their account local to Zillow and Trulia. I've never had my listing get pulled randomly off the market though.
Not convinced those issues are all ListHub issues. I'd also make sure they aren't using anything like Postlets which may cause those sites to get confused about which data to use.
My agent's company appears to use Listhub, which is, if I understand correctly, a feed service. How hard is it to stay on top of this issue for the realtor? If we had a hot local market, with local buyers, I'd be less concerned. I have talked with my agent and she says it is all handled by their office staff (ie: a part time person) and that she would mention it to her.
Right after that answer my next phone call would be to her broker to cancel the contract and relist with another agent. I would also get it in writing that she would have no claim to any commission on the sale. She is a listing gatherer. You're on the backburner because she has other hotter prospects.
Thanks for the answers - my take is that she is not at all knowledgeable about the technical end of listings and feeds, and the office has a part-time person who handles it (not well, apparently). While this might have served her well in the past, it doesn't cut it now.
Will do another round of discussion, escalate it to broker if I am not happy and then take more drastic action. I get that Zillow is often inaccurate as far as listing status, "Zestimate" (for our house the Zestimate is within 1.5% of what we have it listed for, a happy coincidence) and often the info fields, but on the other hand a lot of buyers, particularly out-of-area buyers, rely on Zillow for listing info. You can't really afford to have the Zillow listing quite this wrong
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Don't let her do this
