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Old 09-01-2018, 11:38 AM
 
19 posts, read 12,267 times
Reputation: 13

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I searched this forum for question on best internet company in Reno. 2 prior threads found but no real good answers provided. It looks like AT&T and Charter Spectrum are the 2 big ones offering up to 100 to 1000 mbps download speeds. There are smaller companies like Sky Fiber Internet, Great Basin Internet Services, Top Speed Internet Service but these seem to only offer up to 10-20 mbps.



Thus, it comes down to AT&T fiber optic vs. Spectrum cable. Which ones do you think is more reliable (signal drops, slowed speed)? What is your experience? Yelp reviews rated both companies as terrible and fraudulent.



As to specific region, I will be moving to South Reno (Damonte area) until we buy a home in Northwest (Somersett) area.


Thank you!
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Old 09-01-2018, 11:43 AM
 
Location: NNV
1,509 posts, read 967,985 times
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I'm interested too. From what I read, Spectrum is better for internet and cable cutters with no data limits, but AT&T is better for short termers (renters) and TV. I think there is a 1TB limit before they charge extra for going over that limit. I'm about to order my service...

On Yelp, both seem to have very bad customer service...

Last edited by Vic Romano; 09-01-2018 at 11:56 AM..
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Old 09-01-2018, 11:58 AM
 
19 posts, read 12,267 times
Reputation: 13
Quote:
Originally Posted by Vic Romano View Post
From what I read, Spectrum is better for internet and cable cutters with no data limits, but AT&T is better for short termers (renters) and TV. I think there is a 1TB limit before they charge extra for going over that limit. I'm about to order my service...
On Yelp, Spectrum seems to have very bad customer service...

Well, reviews for AT&T is not any better. Thus my dilemma. Also their 1TB data limit per month bothers me although I don't know if we ever go over that.



Why do you think AT&T is better for renters when they require a contract while Spectrum does not?
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Old 09-01-2018, 12:13 PM
 
Location: NNV
1,509 posts, read 967,985 times
Reputation: 3071
Quote:
Originally Posted by livefree00 View Post
Well, reviews for AT&T is not any better. Thus my dilemma. Also their 1TB data limit per month bothers me although I don't know if we ever go over that.



Why do you think AT&T is better for renters when they require a contract while Spectrum does not?
Sorry, got it backwards...Spectrum is better for renters...
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Old 09-03-2018, 12:10 AM
 
983 posts, read 1,353,632 times
Reputation: 1525
I've had both ATT and Spectrum. Depending on where you live you may/may not have access to their better services. We don't get Uverse or whatever the higher level is with Spectrum. Either company is fine once you are signed up and billing is regular. It's the signing on and discontinuing where some of the billing issues come in. I have them on auto pay on a credit card so that if there is a billing error it is removed from my credit card until the provider reconciles the charges, never a debit card...ever for auto pay.
ATT seemed to have more drops and more service problems but might have been due to our wiring being 40 years old. Spectrum has been fine but the prices continue to go up for the same service. They both know they are the real only players in town so calling and complaining about prices doesn't get any reductions like it used to.
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