Complaint on Verizon's Automated Answering Service (Cana: transfer, move, rating)

[Editorialist]

I have written Verizon complaining about their automated answering service. To me they have the very worst system imaginable. It sometimes takes me a half hour or more just to get a human voice, which I wanted in the first place. Then when I am calling not as a customer to deal with an issue not telephone related, they insist on my telephone number and I have to go through the whole automated process and still get nowhere.

To me the whole system is ROTTEN BEYOND BELIEF and needs to be changed. Accessibility to a representative should be much easier and faster. I feel they should have "would you like to speak to an agent" on their call list of buttons. You have no idea how frustrating it is when it takes almost a half hour to reach the party with whom you wish to speak.

Another issue over which I would like to complain is over how Verizon deals with blocking spam on those who use e-mail. It took me nearly an hour before I could find the right party with whom to speak about the matter. For some reason they put a spam block on e-mails I sent to those who have Verizon as their e-mail provider. I had to resort to calling because when I tried to get on their White List it had questions on it I did not understand like what is your domain, who is your SMTP server's IP addresses (I have never heard of SMTP or what it stands for) and do I have any SPF records (again I have never heard the term "SPF").

Finally after much hassle I got the right form and hopefully the block has been removed. Comcast has a much better system where you immediately speak with someone and within a half hour the spam block is removed.

In the process between trying to reach an agent or find out how to remove the block I spent probably close to three hours, which to me is totally inexcusable and unacceptable. I am quite sure there are a number of people out there who also experience these problems and would like to see them resolved.

If you are dissatisfied the way I am you should let Verizon know so they can improve their service and keep satisfied customers. Sometimes I feel automation is more of a drawback than a blessing and in this case it most certainly is!

[Pruzhany]

Just press "0". It may say it doesn't understand. Keep on pressing it. Depending on the part of the day you'll get to speak to either a Canadian or an Indian.

[rvasonicbloom]

Protip: Key pressing 0 or making weird noises so the automater says "Sorry we can't understand you - transfering you to agent now." Takes like 5 seconds...

Comcast is equally as bad. Some days are good, some are bad.

What pisses me off is when you call a company and the first thing they say is - Press 1 for English

[Pruzhany]

What pisses me off is when you call a company and the first thing they say is - Press 1 for English

Actually it says in Spanish - Press 2 for Spanish, then it rambles off in English.

[rvasonicbloom]

Originally Posted by NeilVA

Actually it says in Spanish - Press 2 for Spanish, then it rambles off in English.

Not talking about Verizon specifically, reread what I wrote.

[Editorialist]

Agreed!!

[richmondpics]

Que?