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What about the customers who try to scam the grocery store you work at regarding coupon usage?
What about the customers who want to use an expired rain-check, and get huffy when you tell them no?
What about the customers who refuse to follow the store policy regarding coupons?
What about the customers who tell you that you are not doing your job when you tell them no to all of the above?
What do you do about these customers?
You call the manager...that's their job...not yours. your job is to greet customers, scan their goods, bag their good, handle the finances of the transaction and bid them a good day. That's it.
It's not your job to fight, argue or provoke a customer...ever. If your manager won't help is these situations, then you have bigger issues then a customer using an expired coupon.
You don't think those online stores have employees? You think you hit a button on your computer and a box magically appears at your door? And those self checkout machines aren't building and servicing themselves either.
So no, the poster is not killing jobs. They're just not the jobs that you seem to think people should have.
That is not the fault of the customer. The company you work for determines your work hours, and you either accept or reject working those hours. The company you work for makes you follow that script you're referring to. None of these things are the customer's fault.
Also, most people go in stores to buy something, not to make friends with the cashier. They aren't treating you badly because they aren't being super friendly and talkative with you.
By shopping in your store, they are helping you to remain employed and keep earning a paycheck. Be grateful for that.
So how would you feel if someone came to where you work at and was rude and inconsiderate to you, and told you that you should be grateful for their business since you are employed and are earning a paycheck?
So how would you feel if someone came to where you work at and was rude and inconsiderate to you, and told you that you should be grateful for their business since you are employed and are earning a paycheck?
that's how the public treat law enforcement and public sector employees all the time
So how would you feel if someone came to where you work at and was rude and inconsiderate to you, and told you that you should be grateful for their business since you are employed and are earning a paycheck?
Once again, a customer isn't being rude and inconsiderate because they aren't chatting with you (the cashier) and trying to be your friend. Did you read my post that you quoted yourself? I never said it was okay to be rude.
You call the manager...that's their job...not yours. your job is to greet customers, scan their goods, bag their good, handle the finances of the transaction and bid them a good day. That's it.
.
Right. That should be a no-brainer. Any time there is a dispute with a customer, of course the cashier should get a manager ASAP. If they don't know that, they shouldn't be working as a cashier.
What I'm hearing is that many cashiers seem to resent customers, rather than see them as essential for getting paid. If more customers stop coming in a store, the store eventually has to lay off workers. Even just a few "slow days" in some stores can mean having to let go workers.
No employee is a robot with no soul. However, there are customers who think that cashiers and employees working in other jobs involving customer service are robots who do not have a soul and treat them as such.
You are still interacting with another human being, who deserves just as much respect from you as you do from them. Just because they accepted a job does not mean they accepted being treated like a robot with no soul. Would you like it if a customer at your job treated you like a robot with no soul? Treat everyone the way you want to be treated. You'll be surprised how much more pleasant your day will be.
Last edited by snugglegirl05; 08-13-2017 at 05:06 PM..
I work retail and understand the value of a consumer choosing to shop at our business. What befuddles me is our manager and even the store director wants no parts of dealing with the disgruntled. It's a no win.
Who loses when a customer is left hanging? Our business.
One nice thing though,we can fire a customer and escort them out if they create a nuisance. Such as knock over displays or deliberately cut /slash clothing ...And yes that has happened...It's not a pretty scene. So value them? Hardly.
Regarding *you should be grateful you have a job when customers shop at where you work and spend money since we pay your wages*
Are you grateful when customers or clients do the same where you work at as well since their business pays your wages and benefits?
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