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Someone hacked into my acct earlier this year and went on a shipping spree using the CC that I had on file. There was over $2k in goods that left the Amazon warehouse. I called my CC co., and they took care of the charges.
Amazingly, Amazon wants me to pay for these charges, and is holding my acct hostage. They have sent me several emails with the orders listed (incl. date, order #, and items purchased), and have told me I need to pay for these orders. I have, several times, responded by saying that these particular orders are fraud (there were other legit charges I made, but Amazon is not asking me to pay for those again). But they keep coming back and telling me I need to pay for these items. I keep going back and telling them the charges are fraud, that they were not made by me, and that I never recvd any of these items. I am going around in circles here - which I really would not care so much about, save for the fact that my acct is locked. And when I ask to have access to the acct, I am told no - not until you pay for the fraud.
I am considering opening another acct, and although the CC will be diff, as will the email addy, the name and address will of course be the same. Anyone have any experience here? Will I be able to open another acct, or is Amazon going to disallow me from doing that?
did you deal with a live AMZN staff or a ROBOT?
Did the scammer use your card to buy from AMZN or AMZN third party seller?
AMZN does have both buyer and seller protection in case of fraud.
There are ways AMZN,Ebay and other venues determine if it is really you or scammer who hacked into your account,which is called UA unauthorised transaction,by the IP address of how you log into your account .
lets say you let someone use your device and log into AMZN while you are in another room,AMZN could figure it is you who is doing the buying.
You need to talk to a live staff before you open a new account.
If they find out it is you again,it could charge your credit card for those purchases you made
If someone used your login to access the account, in Amazon's eyes, that was YOU logging in. It doesn't matter where it came from (just as if you used a VPN), it's you or someone you gave access to the login making the purchases. They will continue coming after you (as you agreed to in the TOS) until they they resolve the issue internally. Because you reported directly to them or via a disputed credit card report, your account is locked as a security measure. Until they decide if it was fraud on your part or someone else part, the account will remain locked. The process can seem slow. Now, quick question, when you saw the fraudulent charges, did you immediately contact Amazon's Fraud Dept or was it handled only via a credit card dispute?
did you deal with a live AMZN staff or a ROBOT?
Did the scammer use your card to buy from AMZN or AMZN third party seller?
AMZN does have both buyer and seller protection in case of fraud.
There are ways AMZN,Ebay and other venues determine if it is really you or scammer who hacked into your account,which is called UA unauthorised transaction,by the IP address of how you log into your account .
lets say you let someone use your device and log into AMZN while you are in another room,AMZN could figure it is you who is doing the buying.
You need to talk to a live staff before you open a new account.
If they find out it is you again,it could charge your credit card for those purchases you made
I am highly suspicious that the e-mails OP is getting are actually from Amazon. I don't really understand it anyway. The credit card was charged, a period of time went by, the credit card company, armed with only OP's word that someone hacked her account, somehow took back the money they paid to Amazon? When I have disputed charges with card companies, there is a process, they don't just yank back funds already paid without an investigation, police report, etc.
OP, what does it say under your Amazon account where the purchases were shipped to?
If someone used your login to access the account, in Amazon's eyes, that was YOU logging in.
Sorry, not buying that.
did you deal with a live AMZN staff or a ROBOT?
Well, it's via email, but it's not a robot.
Did the scammer use your card to buy from AMZN or AMZN third party seller?
Both.
You need to talk to a live staff before you open a new account.
Not a bad idea - got a phone #? I haven't called customer service yet, but I highly doubt that they would help me with this.
when you saw the fraudulent charges, did you immediately contact Amazon's Fraud Dept or was it handled only via a credit card dispute?
Both.
The credit card was charged, a period of time went by, the credit card company, armed with only OP's word that someone hacked her account, somehow took back the money they paid to Amazon?
I don't know if "took back" is the proper way to put it - in fact, I do not know what the process is. I know that I am not supposed to be responsible for fraudulent purchases, regardless of the merchant. So yes, I called the CC co., and reported the fraud charges. Those were credited to my acct.
OP, what does it say under your Amazon account where the purchases were shipped to?
if they check the IP address and find out it is your regular ISP,AMZN figures either you made the purchases or you allow someone to do so
Credit card issuer has its own way of detecting fraud,like you just use the card to buy a cup of coffee at local Starbuck,then 20 minutes later,YOU BOUGHT A ROLEX watch in Cancun shopping mall.
Amazon uses complex algorithms to detect duplicate accounts. If they have locked your account and you create another one using same name and address (or same computer), it will get promptly get detected and locked.
if they check the IP address and find out it is your regular ISP.
If they check, they will see it was not my ip, nor my regular ISP
Quote:
Originally Posted by oceangaia
Amazon uses complex algorithms to detect duplicate accounts. If they have locked your account and you create another one using same name and address (or same computer), it will get promptly get detected and locked.
If someone used your login to access the account, in Amazon's eyes, that was YOU logging in.
Sorry, not buying that.
did you deal with a live AMZN staff or a ROBOT?
Well, it's via email, but it's not a robot.
Did the scammer use your card to buy from AMZN or AMZN third party seller?
Both.
You need to talk to a live staff before you open a new account.
Not a bad idea - got a phone #? I haven't called customer service yet, but I highly doubt that they would help me with this.
when you saw the fraudulent charges, did you immediately contact Amazon's Fraud Dept or was it handled only via a credit card dispute?
Both.
The credit card was charged, a period of time went by, the credit card company, armed with only OP's word that someone hacked her account, somehow took back the money they paid to Amazon?
I don't know if "took back" is the proper way to put it - in fact, I do not know what the process is. I know that I am not supposed to be responsible for fraudulent purchases, regardless of the merchant. So yes, I called the CC co., and reported the fraud charges. Those were credited to my acct.
OP, what does it say under your Amazon account where the purchases were shipped to?
Don't know; cant log into my acct to find out.
Did you previously receive Emails from Amazon notifying you that "your" order had just been shipped with tracking info? Did you save them? Did you notify Amazon then that you hadn't ordered all that stuff?
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