Manager sends out a email telling staff not to come to her for help until you try to resolve it yourself? (employee, job)

[nfceast]

She sent this email today to everyone explaining that too many staff members are just asking for assistance and not trying to resolve the problem first. So basically she wants to get paid to do nothing and not help her staff.


So now what is going to happen is people will be afraid to ask for help and will screw things up. Now if the same person asked for help 3 times in one day then I could see how that would be annoying but just once a day if you are a new employee?

[North Beach Person]

Ummm, put on your manager's hat for a second. Her job is to supervise your work, not solve your problems unless you're still in trainee mode.

[nfceast]

Originally Posted by North Beach Person

Ummm, put on your manager's hat for a second. Her job is to supervise your work, not solve your problems unless you're still in trainee mode.

But what if you were not trained properly?

[bg7]

"Manager sends email asking people to be grown-ups"

[North Beach Person]

Originally Posted by nfceast

But what if you were not trained properly?

Then most mangers will tell you that you have enough training, knowledge or experience to figure it out.

[Disgustedman]

Originally Posted by nfceast

She sent this email today to everyone explaining that too many staff members are just asking for assistance and not trying to resolve the problem first. So basically she wants to get paid to do nothing and not help her staff.


So now what is going to happen is people will be afraid to ask for help and will screw things up. Now if the same person asked for help 3 times in one day then I could see how that would be annoying but just once a day if you are a new employee?

I've always tried to get the answer without my supervisor to help as he's got other things to do. Only when it's really tough do I go to him.

[CosmoStars]

Usually I try to resolve it myself first.

But if a manager refuses to help me out with something I never done before or don't have access to or unable to resolved after I tried, that is what I called a lazy pathetic manager

[joe from dayton]

I think she wants her staff to do what they are getting paid for rather than her wanting to get paid for doing nothing.

[MTSilvertip]

Ran into the same problem in my office. Experienced employees with years of experience would come ask questions that were basic to their job. Too lazy to look at the law or take responsibility for their own performance, they wanted an out so if they made a mistake they could blame it on someone else.

As a supervisor, our policy is if there is a problem or question especially with legal ramifications, we require the employee look at the law or office policy and if there's a discrepancy, bring it to us with their opinion of why it's wrong or needs changed/clarified.
If there is something they want changed, then bring us their solutions as well as the problem.


We hire people to be of benefit to the organization. If they just want to coast along as deadwood and contribute nothing to our work, then they need to find someplace else to kick back and take life easy.

It takes our office a year to train someone into their job, so we have a significant investment. If the employee can't perform and be a contributing member of our staff, we don't need them.
We operate at a high level of competence and the work we do impacts a lot of businesses. We need leaders and people that can think for themselves.
We don't need people that need hand-holding and can't take responsibility for their own work.

[BirdieBelle]

Originally Posted by nfceast

But what if you were not trained properly?

Come on.

Look at what you wrote: The manager is asking employees to TRY TO RESOLVE PROBLEMS FIRST before they come to her for help. It didn't say, "Don't ever come to me for help."

How can you possibly object to that?