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I have an employee that is rather difficult. Very negative, everything is a problem. The latest issue is as follows. A newspaper wants to do a lifestyles story on our company. The newspaper is located about 2 hrs from me and in this employees territory. In order to save me time commuting, I emailed her and told her the contact info for the reporter, and she could make arrangements.
The response was she does not authorize her name to be used in such reports. I sort of understand that she wants privacy, but I googled her name and there are many articles that include her name and position. These articles were generated by our clients. Her name and phone number appear on the company website. She helped create the website, so I know she is aware of this.
She is very good at her job. The clients love her. The problem is she wants to do everything her way. She acts as tho she is independent. Doesn't want to be part of the team.
Name and phone on the company website are for business. Did client articles publish her name without permission or was she strong armed into it.
If the employee doesn't want to be a media center of attention, then why are you forcing the issue. Dealing with media is really a management issue. Drive the two hours over to visit the reporter and do the interview because that falls within management's job. You said she's good and the clients love her. So let her do her job and have clients loving her.
MSLfan and tnff have 2 opposite opinions. Thanks for making me look at it from both sides.
When her name appeared previously she was the one that contacted the press. She had no problem at that time because it made her look even better to the clients. I don't want to give out too much information, I would hate for someone to know who I am or who is she is (highly unlikely, but posters have said they were identified in a few instances). This really is not a management job- the press wants to interview and do a story about her territory and her clients. It just wasn't her idea, so she doesn't want to do it.
She has been off for a few weeks and we have discovered she wasn't following company policies. She wants to work for us but wants to do things her way. In the past, I was fairly sure this was happening but senior management was weak and always said to overlook it. We now have new senior management and they agree with me. It isn't a one person company and everyone must follow the rules.
A perfect example of her stretching the truth and doing it her way is she told us one client required her to be at a monthly meeting. No if ands or buts about it. I asked to attend with her and she told me the client doesn't want extra people only her. When she was on sick leave I asked if they wanted me to attend. Turns out the employee was welcome at the meeting but it wasn't mandatory and I was told I could attend the meetings with her anytime I wanted. I didn't even need to give advanced notice just show up. Our company changed our staff meetings because of the so called mandatory meetings she needed to attend. Again, the former senior management told me not to rock the boat, to overlook issues like this. We do have a meeting next week with HR about the meetings.
The issue with the press is just another issue with this employee. Luckily we have a new senior management that is not tolerating these types of behaviors.
When the client used her name was it in connection with your company or did they leave your company name out of the article? First thing I thought of was she might be thinking of going out on her own and didn't want to be associated with a company.
I have an employee that is rather difficult. Very negative, everything is a problem. The latest issue is as follows. A newspaper wants to do a lifestyles story on our company. The newspaper is located about 2 hrs from me and in this employees territory. In order to save me time commuting, I emailed her and told her the contact info for the reporter, and she could make arrangements.
The response was she does not authorize her name to be used in such reports. I sort of understand that she wants privacy, but I googled her name and there are many articles that include her name and position. These articles were generated by our clients. Her name and phone number appear on the company website. She helped create the website, so I know she is aware of this.
She is very good at her job. The clients love her. The problem is she wants to do everything her way. She acts as tho she is independent. Doesn't want to be part of the team.
Suggestions.
Thanks in advance.
Why would you want her to do the interview with the reporter? Stop being lazy and do the 2 hr commute. Are you and this employee at the same level employment wise? If not, you are the boss and she is just a senior sales rep, i just don't see why you would want her to do it. An interview with the media is for Execs not mid to low level employees.
What other examples do you have of her doing things her ways? I would also push back on my boss on doing a interview with the media. Your company should have some sort of structure. I would not want every employee contacting or interacting with the media.
Why would you want her to do the interview with the reporter? Stop being lazy and do the 2 hr commute. Are you and this employee at the same level employment wise? If not, you are the boss and she is just a senior sales rep, i just don't see why you would want her to do it. An interview with the media is for Execs not mid to low level employees.
What other examples do you have of her doing things her ways? I would also push back on my boss on doing a interview with the media. Your company should have some sort of structure. I would not want every employee contacting or interacting with the media.
Exactly. You can't control the company message if everyone speaks independently for the company. Something just isn't syncing.
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