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Today we were at Walmart and they have Dunkin Donuts in there. One person was working the counter. ONE person. Took her 10 or 15 minutes to help each customer.
Hire more help!!
I had that at a Duncan Donuts here,however it was partially my fault as I showed up during 'off peak hours' so there was then less people working there. But I agree they shouldn't be that slow,unless they're just fill-in people or they're burnt out from the peak time.
Here is one difference I noted when I lived in England.
Clerks at stores GET TO SIT DOWN!!! Yes, they have chairs and sit all day.
In the USA you stand up and have to deal with it.
Today we were at Walmart and they have Dunkin Donuts in there. One person was working the counter. ONE person. Took her 10 or 15 minutes to help each customer.
Hire more help!!
Working at the movies, I hardly ever sat down.
My feet killed me for the first month of working there and I was grateful for every break.
I remember reading in the newspaper a couple weeks ago about retail places hiring less clerks and that the clerks have to be more efficient.
I would hate to be timed and have that little old lady taking decades to find 5 cents.
Working at the movies, I hardly ever sat down.
My feet killed me for the first month of working there and I was grateful for every break.
Same here working at the store...it was a cement floor and it even exacerbated any back problems anyone had!
Out of an 8 hour day we May have gotten to sit down just for our 30 min break
I work midnights at a hotel, so i get my share of creeps and a******* in general...
-When you give someone a discount and they try to hustle you for even more money off the room. This isn't a garge sale and if you don't like the deal I'm offering you (which I don't have to do) you can take your cheap*** somewhere else.
-Getting blamed for stuff that is clearly not my fault (I had a guy who had a problem with his showerhead last weekend-and even after we got the problem resolved, he called me back and screamed "You WILL give me a discount, you f***ing b****".)
-People who get a room, then come back an hour or so later after they did their 'shady dealings' (hookers, drug dealings, whatever) and get mad when we won't give them a refund.
-Needy people (People who keep calling the desk for everything and nothing)
-People who don't speak English, and get mad at me because I don't speak their language (I had this issue just last night)
-General creeps and perverts ("You going to come share my bed with me?")
I think it's because of all this p.c. 'time out' junk parents of this generation are teaching to their kids,which in turn makes them just not care due to lack of discipline. When I was growing up,we had the right amount of fears or at least respect instilled in us.
I think we ought to revert back to this and either properly train customer service people to deal with unruly customers or simply lift the rules regarding taking their crap and allow the customer service people to give it right back and put them in their place!
I agree. Where I work, management has instructed us desk clerks to stand up for ourselves if someone is being abusive. If someone gets out of line, we politely yet firmly tell them they can take their business elsewhere.
Everywhere else I've worked, I was always told to grin and bear it because 'the customer is always right', no matter how horrible or wrong they were. We all know that's BS!
I think it's because of all this p.c. 'time out' junk parents of this generation are teaching to their kids,which in turn makes them just not care due to lack of discipline. When I was growing up,we had the right amount of fears or at least respect instilled in us.
I think we ought to revert back to this and either properly train customer service people to deal with unruly customers or simply lift the rules regarding taking their crap and allow the customer service people to give it right back and put them in their place!
YES! Why on EARTH should retail workers be subject to such abuse from people who should know better? I've gone from having a boss that would kick people out if they were just getting on his nerves to one that caters to all the rude people that complain about nothing.... things aren't as fun anymore.
I work at Macys or as I like to call it " rent and return and get 15% off store"
What bothers me more then anything is people thinking we, the associates, set the policy's for the whole corporation. This is one example scenario.
I've had similar experience at Macy's, with men's polo shirts. They buy the RL for the horse thing, wear them, wash them a few times... in hot water, they shrink. They bring them back... well they say because of shrinkage. But I know it's because they're dumba$$e$. After wash and before dry, pull the side and arm seams to restore the length. Also, grab the whole shirt at the neck and at the base and pull. Restores the length, keeps the shape. But of course not good on the budget as it doesn't get next year's shirt for free. They may think they're being impressive by wear RL Polo's but it's obvious they don't have maids.
And yeah, those sale exclusions are dictated by the buyers in NYC, by agreements with vendors.
so this thread is for those of us that work in retail or customer service, and the things that annoy us about the general public.
Used to intern for a gov't agency doing plan checks/building permits and dealing with developers/ contractors.
When I told them they can't do this/that, or that they need to bring the rest of the requirements, or show something on the calculations, they would ask why...?
Well... it's the regulation.
I work midnights at a hotel, so i get my share of creeps and a******* in general...
-When you give someone a discount and they try to hustle you for even more money off the room. This isn't a garge sale and if you don't like the deal I'm offering you (which I don't have to do) you can take your cheap*** somewhere else.
-Getting blamed for stuff that is clearly not my fault (I had a guy who had a problem with his showerhead last weekend-and even after we got the problem resolved, he called me back and screamed "You WILL give me a discount, you f***ing b****".)
-People who get a room, then come back an hour or so later after they did their 'shady dealings' (hookers, drug dealings, whatever) and get mad when we won't give them a refund.
-Needy people (People who keep calling the desk for everything and nothing)
-People who don't speak English, and get mad at me because I don't speak their language (I had this issue just last night)
-General creeps and perverts ("You going to come share my bed with me?")
That's probably because I assume you're a female that works at the front desk in a not-so-nice area?
When I worked room service at the Marriott in VA it was ok,the only frustrating thing to me as a young guy were the beautiful women that would call then have the man answer the door!
Other than that there were only a couple people that tried to run me around and give me a hard time.
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