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I received my latest Time Warner bill today (7/23). I noticed the payment date was 7/20. My online account was not even showing my new bill yet, so I decided to call their customer service. The first person I talked to claimed I didn't pay my last bill so this was just the money I owed them, and thats why it why I needed to pay my bill earlier then normal. I explained that I did in fact pay my last bill, and even checked my bank statement to confirm this. While looking at my last bill and this one I noticed that the billing dates conflict. My last billing period went through 7/24, while the new one had a billing period from 7/07-8/06. I asked why I was being charged for the same weeks twice, and was again told something about not paying my bill. I was then transferred to the supervisor. The supervisor then told me that they recently changed their payment due date to the 20th of each month from the 7th. Because of this some dates would be charged twice. This was not a mistake, and my bill would not be changing. The amount on the bill is the amount I owe regardless of the fact that I already payed on some of the weeks. Besides calling their customer service line, who else can I talk to and get this problem resolved? And since the supervisor claimed this was happening to all of their customers then that must mean someone else is also having this problem. But I just cannot see this being something they could just go ahead and overcharge all of their customers.
as much as I don't like time warner, they are typically pretty good about billing, but it can be complicated especially when things change. Otherwise, what I would do is call back during the middle of the week and try and new person to walk you through the bill. Otherwise, if they did try to charge you twice for the same period, it's illegal.
ditto to what cc said....put whatever you can on automatic payment and always check periodically to make sure everything is going smooth.....
I have no problem paying my bill on time, and having the automatic bill pay wouldn't help in my situation. I am more concerned with them overcharging me and saying that they're allowed to do so since the billing period is being switched.
Yes, they do send bills every month. If you're not receiving them, sign up for e-bill so that you get an email when the bill is created - I just received my notice literally 35 mins ago. If you don't want to sign up for e-bill, take it up with your mail carrier for not getting your mail. Think mail carriers don't make mistakes? Mine dropped of my online ordered dog meds ($90) 2 streets away from me. I would've never known and assumed the vendor didn't send them out correctly had the wonderful person who dropped them off to my house not done so.
OP -- did you recently have any changes made? Upgrade your service? Have any new lines run at cost to you? Anything different from last month to this month on your TW service? Where you on a promo that may have expired?
TW bills a month in advance. If you have a change made to your service during the month, they have to bill the difference in cost the following month because they've already billed you for your current month, and the next bill will reflect prorated dates from the date of change to the last day of last month's bill cycle, plus the current bill cycle.
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Mine dropped of my online ordered dog meds ($90) 2 streets away from me. I would've never known and assumed the vendor didn't send them out correctly had the wonderful person who dropped them off to my house not done so. 
