Cracker Barrel Ordered To Pay $9 Million After Serving Guest Cleaning Solution

[ocnjgirl]

Originally Posted by Nov3

Our business model that has strict rules on chemicals. Now has ( five years and counting). ' organic' clean products. Be it sanitizing kitchen trays to linen washing.
Might as well soak everything in lemon juice, vinegar , or salt water. Mind you the public wants all food service to be sterile and in compliance .
I think this gent deserved to be compensated. I think THAT particular location is 100% culpable.

You bet I'm all for soaking certain products in a chlorine base solution. Followed by rinse and hot steam. Not sure how a solution though is kept uncapped or not labeled.

It wasn't just uncapped and unlabeled, they were storing it in a water pitcher, which is how it got served to her in a glass. It's not just a business model that it must be in original container with warning labels and identifying labels, it's state law (probably Federal too, OSHA).

[kell490]

If you just blame the ones who used the water pitcher didn't label it, or the server who served the chemical to someone thinking it was water that won't fix the problem.

Human make mistakes have to accept that, and the only way to improve it is to put a process in place which never allows cleaning solution anywhere near a water pitcher. 100's of ways to put a process in place avoid this in the future I'm sure Cracker Barrel has put those processes in place.