Cable Providers Kent & Sussex?

[retiree2011]

I already posted but wish to add comments. Shortly after I moved into my place, I called Comcast and they set up a date, the following Saturday, to put in my service. I stated I am retired and if a working person needed a Saturday appointment, I was flexible. I was told, no Saturday is good; it was set for 10am - 2pm. The installer came about 11am and worked very efficientally. My place had never had a phone and he said the jack was wired incorrectly, but he remedied that. We talked a bit and he was a Delaware native, even gave me recommendations on restaurants and parks nearby. Later I got a call from Comcast in Philadelphia to ask about my experience. I stated it was very good.

I have had no reason to call customer service, so can't comment on that.

I have no complaints.

[soulsurv]

Originally Posted by Seaponies

Verizon used to be horrible with billing mistakes years ago. When I renewed with them, they would not get the billing correct so I ended calling 10 times for them to fix it. They used to have an Elite team or special team but they did away with that. The billing now is more accurate and from my experience in the Lewes area the Verizon team was on top of it. My suggestion would be to get everything from them in email, that way you have a paper trail and can refer to it. When a sales rep gave me a price I got it in email. Then he left and Verizon didn't believe what he gave me so I sent them his email and they honored it.

Good idea, Seaponies - thanks!

[nuts2uiam]

Customer Service? My sister just bought a home in Dewey Beach. Called Comcast for an appointment. Got one. Put it in the calendar. It was 6 days later. No problem. Over the next two days, she received 3 more calls to set up an install and each time she said she had one. They looked and no appointment was found. I finally gave her my inside contact number (she refused to use him initially) and got it squared away. As I said, service great.....customer service not so good.