Did I do right in contacting my bank for a chargeback? (refund, purchase)

[Croye22]

I recently purchased an item off eBay, however the item itself wasn't working properly. Seller stated in the listing that it was in mint condition. Anyhow, I couldn't get it serviced with the warranty so I requested the seller to issue me a refund even though seller says no returns.

I told the seller everything that had happened(it was a cellphone btw) but they still refused to refund my money so I filled out an eBay claim. That didn't work out and they ruled in their favor. So I appealed and I get a message from eBay telling me I know it's frustrating and such.

At this time I was already mad and frustrated because eBay has NO contact numbers, no email addresses, no nothing. Their chat is no help at all.

So I contacted my bank and told them what happened and did a fraud investigation.

That was $365 spent on a device that's not functioning properly and the carrier won't honor their warranty so I really had no choice but to contact my bank.

[mikeyyc]

So long as you return the device at your expense, then I see no issue with it.

If you submitted a chargeback and still have the phone, then that would be fraud.