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You're choices are pretty much go through the legwork or accept the increase. There's nothing wrong with trying to get a deal, but understand that it does involve some work.
All of the cable outfits operate the same way, Every time I call I can figure on being on the phone for two hours, and they promise you the world and nothing changes.
I have had Verizon for several years, they were recently purchased by Frontier. I was paying $218 per month for TV, phone and internet. When the contract ran out, I received a bill for $326..! After a long time on the phone, I finally got it straightened out and was promised I would get everything the same for only a few dollars more a month, so I was happy. Shortly thereafter I received another bill for $462..., more than double my original bill for the same service!
Back on the phone for another two hours and lots of promises. I told them I want my account credited and make this thing right. I was informed it takes two billing cycles to get a credit posted. Two billing cycles is another way of saying two months. No, they can't just open up my account on the computer in front of them and see if my credit has been posted, it takes two months. Ridiculous, any other company in the world can open your account and see what it says, it's just a stalling tactic.
Dealing with cable companies is the most frustrating thing one can imagine, and everyone of them operates the same way. I have been going through the same thing at my daughter's home with charter, long waits, lots of promises, attempting to up sell me things I don't want or need.
One of the voice prompts I got while waiting on hold was, we now have the ability to call you back in the order in which you called so you don't have to wait on hold for so long. If you wish to use this service please press 4 now. So I pressed 4 and got the message, this service is not yet working, good bye, and I'm left to call and start all over again.
Don't bother changing companies, every one of them operate the same way. Usually the companies buy an area and so there is no competition, and the guy on the other end of the phone is a salesman on paid commission, so they will lie and tell you anything and you will never find that person again. It's a racket that no one cares to fix.
Tell them that "here is the promotional rate you're advertising on your website, if you can't do that, then I'll be moving to a company that honors their promotional rate."
I have had Verizon for several years, they were recently purchased by Frontier. I was paying $218 per month for TV, phone and internet. When the contract ran out, I received a bill for $326..! After a long time on the phone, I finally got it straightened out and was promised I would get everything the same for only a few dollars more a month, so I was happy. Shortly thereafter I received another bill for $462... .
Time to get a Roku box, unlimited minutes on your cell phone and switch to internet only.
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