Experience with First Hawaiian Bank?

[Ian_Lee]

I have had checking account, car loan and credit card with FHB. I also have accounts with American Savings and Central Pacific Bank.

The only issue I have with FHB is its credit card. Whenever I call the hotline on the back of the credit card and need to speak to a representative, I need to hold for 20, 30, 40,...minutes and still cannot access anyone.

I carry many other credit cards. Whenever I call their hotlines and need to talk to somebody, usually I can access their representatives within five minutes at most.

I just wonder what happens if I lose the credit card issued by FHB when I travel in a foreign country? How long will it take for me to talk with anyone from FHB to report loss?

So now I just use the card to autopay my phone bill to keep the account active. But I take it out from my wallet just in case.

[whtviper1]

Originally Posted by Ian_Lee

I just wonder what happens if I lose the credit card issued by FHB when I travel in a foreign country? How long will it take for me to talk with anyone from FHB to report loss?

Even if you can't reach a representative you will not be liable for any charges.

Regardless - set up an online account if you haven't done so already then you can always send them a secure message online.

[No Happy]

There mobile banking hasn't worked for me. I've got an online account that I set up, but when I put in my user name and password on the app for my phone, it just says "A system error occured. Try again or come back later". It did this three weeks ago, and this past Saturday when I tried again.

[whtviper1]

Originally Posted by No Happy

There mobile banking hasn't worked for me. I've got an online account that I set up, but when I put in my user name and password on the app for my phone, it just says "A system error occured. Try again or come back later". It did this three weeks ago, and this past Saturday when I tried again.

I'd -

delete the app and reinstall

or

use the web version

[SunAndRain808]

Originally Posted by No Happy

I recently just opened a totally free checking account with First Hawaiian Bank as I'll be moving to Kauai soon, and saw that they had a branch in Kapaa. Has anyone had any experience with them? I've looked at reviews and it seems that there has been a decent amount of people who have had miserable experiences with them. Can you compare them at all to Central Pacific or Bank of Hawaii? I'll be using FHB for the most basic of services but I also don't want to be severely inconvenienced by something that I could change easily.

Thanks!

Jake

I will be candid and state that First Hawaiian Bank service and most of the employees I've dealt with were crap.

I closed my checking and savings account with them long long time ago and went with another local bank (back then, since I no longer live in Hawaii) for my banking services.

In addition, their bank clerks must have IQ the level at or below room temperature.

My mother wrote out a check to a business with a certain date, where bank checks cannot be accepted and processed until that date. Well, guess what? The business that we wrote the check to deposited the bank check to FHB two days EARLIER than the date that my mother wrote on her former FHB check, and the dumb FHB clerk must have accepted that check.

My mother and I were infuriated, so we went to that particular FHB branch.

Stupid manager kept trying to twist the rationale of our complaint. Then I told her, "look, you guys are not supposed to accept bank checks until the day of the date that's written at the top of the bank check." I think I spoke slow with simple English language, as then she understood what I was telling her, and then she said that this kind of stuff will not happen again.

But there you go with my bad/sh-tty experience with FHB.

[HankDfrmSD]

Originally Posted by SunAndRain808

The business that we wrote the check to deposited the bank check to FHB two days EARLIER than the date that my mother wrote on her former FHB check, and the dumb FHB clerk must have accepted that check.

Searching on line for "Are post dated checks illegal", I find that what the bank did was correct and what you did was not wise.

https://www.google.com/search?q=are+...utf-8&oe=utf-8

[smarino]

Anything has to be better than the Thieves of, oops, I mean the Bank of Hawaii.

[crash1122]

What's wrong with Bank of Hawaii?