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Been with Mediacom for 2 years, no problems. We decided since the internet was working pretty good we'd stop renting their modem and buy one outright. We bought the same exact model and hooked it up shortly after returning the rented one...
Issues. Non-stop issues since this happened. Husband fussed with the network settings and set it up. I called customer service to see if they could offer advice... "oh yea everythings working fine," so I contacted the seller of the modem thinking it was defective, they sent a whole new one and the same stuff with it.... had a technician come out from mediacom, he checked the speed and went outside to fiddle with stuff, plugged something into the modem and made remarks on how we have faster speeds than they offer and he wanted to take a picture... Great. Thanks. Of course the internet wasn't acting up while he was there, the minute he left, more issues. He complained about Router/Modem all in one's but completely disregarded me when I said we used this same model from them without so much as a hint of slowness for TWO YEARS STRAIGHT.
The symptoms:
Random disconnection (with no lights turning off on the device, I watch it like a hawk now)
Veryyyy slow connection randomly with any site
these happen for anywhere from 10 minutes to an hour several times a day. I read that some ISPs will try and force customers to rent their devices...is this the case? It's the only possibility left that I know of....
The issue you're experiencing might have absolutely nothing to do with your modem. I used to have seemingly random Internet problems that I eventually noticed were occurring more as the weather got hot during the day. Turned out the issue was outside of my house, in the wiring that is the cable company's responsibility. Pay attention to whether the weather affects your service.
My husband ran around in circles and figured it out...
It's the firmware, mediacom refuses to push the update because we aren't renting it from them (so they have it and are just greedy bleeps, filing a complaint to get that one on record.)
The person who sold us the modem won't do it.
Netgear (the brand) won't do it.
So we're being jacked around by everyone. Lovin' it.
My husband ran around in circles and figured it out...
It's the firmware, mediacom refuses to push the update because we aren't renting it from them (so they have it and are just greedy bleeps, filing a complaint to get that one on record.)
The person who sold us the modem won't do it.
Netgear (the brand) won't do it.
So we're being jacked around by everyone. Lovin' it.
Netgear won't let you update the firmware? Why not? That doesn't make sense. Is the firmwqare on their website?
Netgear won't let you update the firmware? Why not? That doesn't make sense. Is the firmwqare on their website?
I guess not. My husband called them up and they said they wouldn't do it, that our ISP would have to. We got the runaround in an expensive kind of way.
I guess not. My husband called them up and they said they wouldn't do it, that our ISP would have to. We got the runaround in an expensive kind of way.
Sounds fishy. What's the model# of this Netgear modem and what firmware are you looking to upgrade to?
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