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Yep whenever my car is broken I ask the mechanics that I am considering
Where do you see yourself in 5 years?
What is your greatest weakness?
Describe a time when you had to deal with a difficult customer?
How would you handle a conflict with a coworker?
What would the ideal customer/boss be like?
Do you like to fix cars alone or in a team with other mechanics
No, even for internal transfers, applicants would meet with the team lead, probably a peer or two, in addition to the manager. The manager probably already talked to the applicants current manager and gone over their past performance reviews. It's no where a rigorous as an external applicants. Internal "interviews" (we didn't really even call them that) are much less formal, and less technical in nature. We trust the resume of internal applicants more, don't feel a great need to "test" them on their technical skills. And the terms, projects were probably familiar enough we don't need clarification. If there is a role change involve, we usually ask questions that is more related to the difference in roles. There is a discussion afterwards to make the decision.
But that is just my experience at largely large companies, around 10,000 people at the particular location.
There is no lead. They are simply hiring 4 tech support people from our call center. My current supervisor is going to manage those 4 people. My current supervisor & another manager gave the interviews.
There is no lead. They are simply hiring 4 tech support people from our call center. My current supervisor is going to manage those 4 people. My current supervisor & another manager gave the interviews.
It sounds like they wanted people who already had experience with doing support. They try to see if you would could transition into the support role, and thus the questions they asked. I don't think there was any questions of your technical qualification, they already know you can do that part of the job.
Most of the issues that comes into support are NOT actual problems. Most of the time, it's people who didn't know how things worked, or user error.
It's like telling your mechanic you had a problem with your car. The mechanic have to find out what your problem is. Only to find out you don't know how to put the keys in the ignition! And then the mechanic is supposed to patiently, and in details walk you through how to do that. It in no way utilize the mechanics technical knowledge...because putting the keys in the ignition is something one would expect the owner of a car to know. THAT is what IT support is like.
Most of the issues that comes into support are NOT actual problems. Most of the time, it's people who didn't know how things worked, or user error.
It's like telling your mechanic you had a problem with your car. The mechanic have to find out what your problem is. Only to find out you don't know how to put the keys in the ignition! And then the mechanic is supposed to patiently, and in details walk you through how to do that. It in no way utilize the mechanics technical knowledge...because putting the keys in the ignition is something one would expect the owner of a car to know. THAT is what IT support is like.
"Do idiots annoy you?"
One question, 10 second interview. No need for hours of fluff and pomp.
It sounds like they wanted people who already had experience with doing support. They try to see if you would could transition into the support role, and thus the questions they asked. I don't think there was any questions of your technical qualification, they already know you can do that part of the job.
Not really. One guy who got the position said that he didnt really know how to use computers. He just applied for the heck of it. 9 customer service reps applied for the position
Next time i'll just put anything on my resume since they dont ask anything about it.
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