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Old 11-30-2020, 09:09 AM
 
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Are Comcast customers aware of some coming changes to most users' internet service? They are putting a cap on internet usage and are also soon dropping (as of 01/01/2021) the free Norton Anti-Virus protection software it had provided.


Comcast is imposing a data cap on home internet use in Massachusetts (11-25-2020)
https://www.boston.com/news/media/20...-massachusetts




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Old 11-30-2020, 09:14 AM
 
Location: Boston
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Quote:
Originally Posted by MMS02760 View Post
Are Comcast customers aware of some coming changes to most users' internet service? They are putting a cap on internet usage and are also soon dropping (as of 01/01/2021) the free Norton Anti-Virus protection software it had provided.


Comcast is imposing a data cap on home internet use in Massachusetts (11-25-2020)
https://www.boston.com/news/media/20...-massachusetts




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It's Comcast. That's what Comcast does. They have think tanks to determine ways to make their already-horrible service worse and execute on the best ideas.
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Old 11-30-2020, 09:16 AM
 
7,247 posts, read 4,582,081 times
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Quote:
Originally Posted by MMS02760 View Post
Are Comcast customers aware of some coming changes to most users' internet service? They are putting a cap on internet usage and are also soon dropping (as of 01/01/2021) the free Norton Anti-Virus protection software it had provided.


Comcast is imposing a data cap on home internet use in Massachusetts (11-25-2020)
https://www.boston.com/news/media/20...-massachusetts




Comments?
Anyone know what the cap is? I mean it if won't allow streaming services etc... than I better switch to verizon asap.
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Old 11-30-2020, 09:55 AM
 
Location: Central Mass
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Originally Posted by Arya Stark View Post
Anyone know what the cap is? I mean it if won't allow streaming services etc... than I better switch to verizon asap.
From the linked article: 1.2 TB/month, $10/50 GB over the limit, max $100.

It's not a hard cap, it's a after-the-fact fee.

Figure 3 GB/hr for 1080p video, that's 400 hours of video and nothing else.
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Old 11-30-2020, 11:36 AM
 
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Originally Posted by scorpio516 View Post
that's 400 hours of video and nothing else.
About 13 hrs/day per 1 device. Sounds thought that if you use 4K the limit could actually be reached easily.
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Old 11-30-2020, 11:37 AM
 
Location: Providence, RI
12,966 posts, read 22,152,252 times
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Quote:
Originally Posted by scorpio516 View Post
From the linked article: 1.2 TB/month, $10/50 GB over the limit, max $100.

It's not a hard cap, it's a after-the-fact fee.

Figure 3 GB/hr for 1080p video, that's 400 hours of video and nothing else.
Here's the Xfinity page with information on the changes: https://www.xfinity.com/learn/internet-service/data

While it does seem like they're going to offer some sort of "unlimited" plan, I think this is going to hurt a lot of families. My girlfriend and I live alone, no kids, and we use around 900GB per month according to my Xfinity app (if you have the app, it'll show your monthly usage to give you an idea of where you stand with this). She works from home full-time, I do about 2 days per week at home (though it's been more in recent weeks w/ quarantine, prepping for holidays). Neither of us do data-heavy work (mostly email, some sending/receiving of smaller files and documents). We generally have one of our TVs streaming all day for background noise and we'll watch a show or occasionally watch a movie before bed. We rarely watch TV on weekends and we don't game.

Just one kid doing virtual learning and a little bit of video gaming would likely put us above the 1.2TB threshold. Families with at least one parent working from home and multiple children will probably be pushing it. So I'm not sure where Xfinity is pulling their "Only 5% of our customers use more than 1.2TB" figure from, but I'd have to guess it's prior to the pandemic.
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Old 11-30-2020, 11:41 AM
 
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What about the loss of Norton Anti-virus protection software? I have it installed on my PC courtesy of my XFinity service. I am now getting pop up windows from Norton informing me it will end as of 01/01/2021. XFinity is telling customers their rented router will protect them. I am weary of taking their word given their reputation. Thoughts?
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Old 11-30-2020, 11:51 AM
 
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Some of this is why I still kinda have some older tech. I have a satellite radio for the car and home. Streaming is easy but it's just a bit simpler sometimes. I dropped cable years back and use an antenna (35 or so channels, a mix of ct and ma), not that I'm huge on OTA tv but it doesn't use my internet connection. I have an old kindle with a ton of books on the device and I still have a collection of old cd's. Maybe I might get a blu ray or dvd player. Long ago I had a decent DVR but it mostly used analog cable/tv.
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Old 11-30-2020, 12:03 PM
 
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I checked our usage - 2 people working from home and 1 child attending college remote. Moderate video chat use and about 10 hours of streaming a week. We're at about 75% of the cap.
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Old 12-02-2020, 07:08 AM
 
1,554 posts, read 1,143,261 times
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Quote:
Originally Posted by robr2 View Post
I checked our usage - 2 people working from home and 1 child attending college remote. Moderate video chat use and about 10 hours of streaming a week. We're at about 75% of the cap.
You use 900GB/month or about 30GB per day? Wow...you might want to check how much your kid is downloading.

I have an Eero that tracks usage and for two people working from home plus evening streaming TV we're at about 5-7GB per day.
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