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As least they answer the phone and emails. Other agencies don't even do that. It only sucks if your log is very high but if you have a low number they are kinda fast
I can attest as well that Reside sucks. Got contacted to submit docs when they were apparently still 300-400 logs below mine. Though when I call their main number and/or email, they are responsive at least (generic info ofc).
They called almost 2000 ppl for 420 Kent the first time, and they called me for a mini lottery I was among 8/9 others at that 1 viewing and they had other viewings
I think it may also be a case of people moving out
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