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A widespread perception in the restaurant industry is that Black patrons tip less than do White customers.
It's not perception it's reality.
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As a result, many waiters and waitresses dislike waiting on tables of Black parties, resist being assigned to serve Blacks, deliver inferior service to those black customers whom they must wait on, and refuse to work in restaurants with a large Black clientele.
Yup some of the servers at the restaurants I worked at would pay off the hostesses not to seat Blacks in their section. They often did this towards the end of the month when they needed to make rent.
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In turn, these attitudes and behavior reduce Blacks' patronage of table-service restaurants, contribute to discrimination lawsuits against restaurants, increase costs and reduce profits of restaurants with large Black clienteles, and deter restaurant chains from opening units in predominately Black communities.
I've often suspected that the inability of Black patrons to tip decently impacts the decisions of restaurants locating in Black areas. This was a common complaint from PG County residents.
I don't need a study to tell you this. I worked as a server for a time and even my black coworkers would curse half under their breath when they saw a black party was just seated in their section.
Ethnic Differences in Tipping: A Matter of Familiarity with Tipping Norms
Michael Lynn, Ph.D., is an associate professor of marketing at the Cornell University School of Hotel Administration
"Studies of tipping behavior indicate that black customers tend to leave
lower tips than do white customers. Rather than unnecessarily demean a
customer group, however, the industry should try to understand and address the
underlying cause of this ethnic difference in tipping. The results of the study
reported here suggest that differences in tipping between African-American and
Caucasian customers may reflect differences in the groups’ familiarity with the
15- to 20- percent restaurant-tipping norm. This explanation suggests that one
solution to the problems posed by differences in the groups’ tipping is to
publicize the 15- to 20-percent tipping norm in minority communities."
https://www.hotelschool.cornell.edu/...act-13851.html
I've often suspected that the inability of Black patrons to tip decently impacts the decisions of restaurants locating in Black areas. This was a common complaint from PG County residents.
In certain countries (Japan, Iceland) it's an insult to tip servers, while they expect tips for other services such as maids, porters, and wait staff.
Uh, this has been a known as far back as I can remember, many decades.
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