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"..........A bureaucratic malignancy out of control, the organization continued to grow in power and personnel. Then the expansion unexpectedly tapered off and stopped. CII computers informed its leaders of a remarkable fact: its losses of personnel abroad were just breaking even with its ambitious recruiting operations at home. A team of analysts from Information Limited was brought in to study the astonishing attrition. They discovered that 36 percent of the losses were due to defection; 27 percent were caused by mishandling of punched computer cards (which losses they advised CII to accept because it was easier to write the men off than to reorganize Payroll and Personnel Division); 4 percent of the losses were attributed to inadequate training in the handling of explosives; and 2 percent were simply "lost"—victims of European railroad schedules........."
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