Quote:
Originally Posted by Hankrigby
Interesting point I was talking to some therapists and the ones that do teletherapy use a program that is HIPPA compliant.
But I have a similar distrust of so called secure things in this realm.
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So I've got a story about some recent experiences...
I relocated to a new city and had to find all new healthcare providers. Regular doc, imaging center, gyno doc, vision, dental. Each and every one insisted that I had to log into a portal and fill in my medical info online. All of the portal providers are third party software companies. All claim to be HIPAA compliant and all claim to be super secure. Office staff insists that all protect privacy to the utmost.
Uh huh.
So my GYNO doc of all things...only the one where the questionnaire asks ~the. most. personal. questions.~ imaginable... had one page with several links to pdfs of fine print, with a big button at the bottom that said, "AGREE AND SUBMIT" and a grey (but clickable) link underlined below that said "Continue without agreeing."
I clicked the links and read them. I'm probably one of very few who did so.
One of them is the third party software provider (under a name not otherwise listed anywhere on the main pages of the site) asking if I would consent to all of my profile data being sold for marketing purposes.
And if that's not bad enough, every time I get a text to confirm an appointment, if I click the link to confirm, I am directed to zip through the entire process to confirm if any of my info has changed, and that page comes up AGAIN. Where on any occasion I might be zooming through because nothing has changed and accidentally agree to let them sell off my personal information.
Apparently it's still "HIPAA compliant"
if you give them consent. Even if there is a very good chance you won't realize what you are consenting to because you didn't read the link and it isn't obvious.
I was furious. I complained to the front desk staff, the doctor, the nurses, on the survey they sent me... But of course nothing has changed.
Also, there have been cases in Europe where hackers obtained medical data, and therapy notes, and used them for blackmail attacks demanding large sums of money and threatening to make people's private information publicly available, or to send it to their loved ones.
The fact is, no matter what these companies CLAIM, there is an arms race between hackers and software providers, and the software providers don't always win. Also, there is no known way to absolutely prevent video from being recorded and retained. And if all that didn't suck enough, good luck finding any legit provider who doesn't keep electronic records these days.
The only thing gained from choosing a professional over a friend in this specific regard (privacy) is that the professional does have some legal obligation, and you could sue someone if your data is compromised. Your friends have no legal obligation whatsoever to keep anything you tell them confidential, at all. I don't know that there is a fully risk free option...but some are worse than others.